[HELP] How to Make Calls Faster?

[ragingstriker]

Hi I would like to ask if someone here know how to make outbound calls it took almost 1 minute to dial again
my campaign ratio settings are 3.5
is there any settings should i be aware of?

noob here and i just start using vicidial

vicidial version: 2.12-483a



Thanks for the help

[ragingstriker]

No one knows the Answer?

[blackbird2306]

What is your "Dial Timeout" and your "Drop Call Seconds" in campaign settings? How many agents, are we talking about ratio or adapt dial method?

[ragingstriker]

hi blackbird2306

Thank you for responding,

Dial timeout = 28 seconds " Drop Call seconds = 5 seconds " only 6 agents " my settings are in ratio 3.25

Please Help, Thanks

[blackbird2306]

Try these campaign settings:

Dial timeout = decrease e.g. 25 seconds
Drop Call seconds = 0
Auto Dial Level Threshold = DISABLED
Available Only Tally = N
Available Only Tally Threshold = DISABLED
---
Other interesting settings, which will change your dial "speed":
System settings (leave the default setting at 40)

Max FILL Calls per Second -This setting determines the maximum number of calls that can be placed by the auto-FILL outbound auto-dialing script on for all servers, per second. Must be from 1 to 200. Default is 40.

Server settings:
Max Trunks --> change it according to your carriers maximum concurrent lines
Max Calls per Second --> don't go over "4" otherwise your carrier could be pissed off and won't complete your calls