VICIphone instructions

[thephaseusa]

I’ve been waiting to upgrade until the new version with viciphone and asterisk 13 are included, and I take it this new release is the one!? 8.0.1? After installing should I use the configs from viciphone.com to get viciphone working, or are there instructions built into Vicibox 8.0.1 or where are the instructions for getting viciphone to work?

Thank you guys at vicidial for all your hard work, it is very much appreciated!

John

[williamconley]

The new version is 8.1.2. Instructions should be available on Vicibox.com and a post or two on this site AND perhaps in the ViciPhone GIT project.

[thephaseusa]

Turns out the new installation guide for VICIbox starts it out with how to use vicibox-certbot. After you have ssl working all you have to do is enter the web socket address for each asterisk server to be used, and by default the viicphone web address is put in vicidial admin as the default webphone address. If you want to use your own copy of viciphone and web address download it from GitHub and unpack it and enter your address for your viciphone. Then you go to Admin/Templates, and make a template for viciphone, as described in the docs at viciphone.com, change your phones to default webphone, use external IP, and choose the template you just made at the end of the phone settings. The new VB firewall allows 4569,5060 and 8089 by default, so viciphone should work with the default firewall. Log in to your web browser, you should see viciphone at the top right of the browser and it should say registered if your phone registered with your asterisk server, then when you click call agent webphone you should hear the woman’s voice. If you do, you’re good to go.

Compared to the complexity of installing a webrtc phone on vicidial before 8.1 now its surprisingly painless to get working. I’ve been using viciphone for a couple of weeks now and I’ve been hiring a few work from agents. Getting a virtual agent logged into your VICIdial system is now much simplified.

1. No need to find out what OS they have so you can recommend a softphone, then send them a link where they can download a free version, then show them how to install it and configure it, send them the server address user name and password, and then get it to register, and explain to them unless that soft phone rings and they answer it and hear the woman’s voice please dont click Pause to start dialing because they will just be hangin up on people if the dialer starts dialing. Ditto if they need to change campaigns.

2. No need to ask them for their IP address, and a few minutes later send them the link for whatsmyip.org wait for them to find their IP, send it to you, and then go into SuSEfirewall2 or custom and add them to your whitelist so they can register that softphone. Now you can use the dynportal for vicidial give the agent 1 website, a username and a password, they can go to the valid8.php site on your server, get their IP added to the dynamic list, a minute later be redirected to the vicidial relogin page with all credentials already filled in, choose a campaign and click submit to log in.

I was right on when I predicted 6 months or so ago that when this new VICIdial comes out with viciphone hiring virtual or work from home agents will be much faster and simpler. It really is.

But alas you still have the age old problem of working from home in the first place. They won’t work)))

John M
ThePhaseUSA.com

[williamconley]

... the age old problem of working from home in the first place. They won’t work

Pay based on talk time.

[samadsaeed]

Hello, I have successfully install certbot in vicibox 8.1, the viciphone is also working fine. The only problem is when i access the domain it says invalid SSL certificate and the URL turns RED. I followed the same steps i used last time on another server which runs perfectly fine.

[thephaseusa]

Did you use the command vicibox-certbot to get your certificates?

[samadsaeed]

yes i did use it

[samadsaeed]

is this normal? as i want it to be a valid certificate and doesn't say its insecure

[thephaseusa]

No it does not say that if its installed and configured correctly.

Look at the instructions and how-to’s at viciphone.com

Everything is covered there.

[williamconley]

A secure certificate that does not Warn the end-user requires:

1) Must still be valid (not yet expired).
2) Must be issued by a Trusted Authority (not issued by YOUR server but an actual Issuing Authority trusted by Firefox, Chrome, Safari and IE).
3) Must be properly installed on your server including the server's apache configuration files.

The vicibox-certbot will handle all three requirements IF you follow the instructions. We have a lot of these running (with certbot, not necessarily the Vicidial version, but the same certbot system is in use in Vicibox). Before they fire up: Red on https. After: Green on https and NO warnings.

[samadsaeed]

A secure certificate that does not Warn the end-user requires:

1) Must still be valid (not yet expired).
2) Must be issued by a Trusted Authority (not issued by YOUR server but an actual Issuing Authority trusted by Firefox, Chrome, Safari and IE).
3) Must be properly installed on your server including the server's apache configuration files.

The vicibox-certbot will handle all three requirements IF you follow the instructions. We have a lot of these running (with certbot, not necessarily the Vicidial version, but the same certbot system is in use in Vicibox). Before they fire up: Red on https. After: Green on https and NO warnings.

Thanks William, I managed to over come the INVALID license error by re-running the vicibox-certbot and followed the wizard again. I don't know why it didn't work the first time when i ran the same thing like /usr/local/bin/vicibox-certbot. Does it make a difference?

[samadsaeed]

No it does not say that if its installed and configured correctly.

Look at the instructions and how-to’s at viciphone.com

Everything is covered there.

Thanks sir, I'll take it as a reference if I face any further issues regarding webRTC. Currently it is resolved sir.

[williamconley]

Good post back. Hopefully several others will read this and benefit.