Is there a limit on pulling recordings for agent?

[scopor]

It was reported to me that if we have to pull a back dated recording , once it pass 1000 calls we cannot put that recording .

For example, if I have to pull a recording from previous month for any agent dialing , once that agent call over 1000 persons I cannot pull that recording .
My setup is as follows: vicibox 8 installed as an all-in-one vicidial server using the vicibox-express install method. Version 2.14-673a BUILD 180512-2217

Anyone seen this issue?

[mflorell]

That is not a limitation of the VICIdial software, although if you are going through a service provider that might be a limitation of their service.

[scopor]

Thanks Matt

[williamconley]

That is not a limitation of the VICIdial software, although if you are going through a service provider that might be a limitation of their service.

This depends on what you mean by "pulling the recording". Viewing the recording records is done on a web page. Each page has it's own "limit XXXX" value to avoid overloading the web service/web browser with several million records. So ... provide the URL and/or try looking at a page with &DB=1 and find the sql query that gathers the data. It will have a "LIMIT XXXX" value which can easily be changed (in the page's web code).