Hardware Recommendation

[mubeen]

Well I consulted someone, he did resolved my issue, not sure what he changed or would have posted here for others. The only thing I can found he changed was Max calls per second to 100 but dont think this would make any difference with this issue

Really appreciate you guys helping

[mflorell]

Changing max calls per second to 100 is a horrible idea usually. Very few carriers can handle that level of rapid calls being placed, and the ones that can usually require a wholesale agreement before they will give you that kind of capacity.

[williamconley]

Changing max calls per second to 100 is a horrible idea usually. Very few carriers can handle that level of rapid calls being placed, and the ones that can usually require a wholesale agreement before they will give you that kind of capacity.

In other words: Check with your carrier and set that value to the actual number of calls you're allowed to generate per second. It may be on their web site. But if not, set it to 5 or 10 for now. Our rule of thumb is usually "1 per 10 agents" so 20 agents is 2 calls per second.

Otherwise, you may (in the future) find yourself with "congestion" and not have any idea why. Congestion results when you exceed a limit (max trunks, max calls per second). Since this is one of those "generally happens when you're Very Busy" problems, it's best to nip it in the bud. You'll be too busy to want to deal with it when the error actually pops up.

[mubeen]

Thank you for the suggestions, I'll look into that as well