mflorell wrote:list quality and AMD use are the big factors in this. With a junky list dialing at a 4.0 dial level, AMD not in use and 50 fronter agents will have about 8 seconds of average hold time for agents between calls. Most of these calls are answering machines but if AMD is turned on for these lists the wait time goes to over a minute, and if we have pre-filtered lists the dial level can go all the way down to 1.2 with a sub 15-second wait time.
Average hold time and average wait time are not things that are specific to software or the kind of PBX that you are using they are entirely dependant onbusiness factors.
In some times I have noticed that there is a directly relation between Average Wait times and the drop rate.
In my case I have seem 0.35 - 0.40 sec Average wait whit the following information.
Dial time out: 24 sec
Auto Dial Level: 4
Drop rate: 1%
AMD: enable
What do you mean "quality of list" ?
Total A + AM Calls : 8376
Automatic Answering Machine Detected: 71.75%
Manual Answering Machine Detected: 28.25%
Total N + NA Calls : 20926
AVG NA: 97.30%
AVG N: 2.70%