When a call is in queue in an inbound campaign with dial method ratio and agent paused so that he does not have a outbound call, He can get a voice notification to pick the incoming call and the queue will be shown to him simultaneously to show the calls if there is the "grab call" setting in campaign settings. I have coded this and it seems to work fine. Please guide me so that I can suggest this edit to vicidial. I can provide details on the files I modified and the changes I made.
Also I have coded the Missed call notification in the queue window only, which I may suggest as a separate edit.
For an Inbound Campaign voice notification when call comes
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For an Inbound Campaign voice notification when call comes
by anupamrekha » Tue Jan 01, 2019 9:40 am
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Re: For an Inbound Campaign voice notification when call com
by mflorell » Wed Jan 02, 2019 1:16 am
Just post your description and DIFF files to the Issue Tracker.
http://www.vicidial.org/VICIDIALmantis
http://www.vicidial.org/VICIDIALmantis
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Re: For an Inbound Campaign voice notification when call com
by anupamrekha » Tue Jan 29, 2019 2:29 pm
I created a feature incident at Mantis. Id is 0001152. uploaded the two changed files there.
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