Site unreachable after loading leads

[jikseyres16]

Hi Vici Community,

I have this minor incident when loading a leads via custom or standard, when submitting it either refreshes the screen or says site unreachable, although we fix it just by restarting the apache2 service even though it is in active status, ah also this is only occasional but still this happens sometimes when we want to upload leads like it senses it haha what a bother.

Thank you


ViciBox Redux v.6.0.4
VERSION: 2.12-550a
BUILD: 160414-1013
Asterisk 1.8.32.3-vici

[williamconley]

Check your apache log to find the error. You are likely uploading a file that is too large, takes too long, or running out of memory for php. While the log should specify which setting is actually the problem in any specific case, you can just increase the values for all related "upload" values in php.

max_input_time
post_max_size
upload_max_filesize
max_execution_time
default_socket_timeout
max_input_vars
memory_limit

Any or all of these could be involved. So the log is ... useful.

PS: Good job posting your specs.

[jikseyres16]

Hi Sir William,

Thank you I forgot the basics of looking on logs first, will not let this happen again haha. Also will include the server specs next time

[williamconley]

Hi Sir William,

Thank you I forgot the basics of looking on logs first, will not let this happen again haha. Also will include the server specs next time

This is what I was talking about:

ViciBox Redux v.6.0.4
VERSION: 2.12-550a
BUILD: 160414-1013
Asterisk 1.8.32.3-vici

... and you did a great job. Most people forget this info, and it's very important.