vicidial.org

VICIDIAL astGUIclient discussion forum

Skip to content

Vicidial.org Home      Vicidial Forum      Vicidial Wiki      Vicidial Issue Tracker      astGUIclient Project Page


Ratio Not Working After Carrier Change

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Post a reply

Ratio Not Working After Carrier Change

Postby Sashen2137 » Tue Jan 22, 2019 3:20 am

Hi

I have changed carriers yesterday and for some reason an agent can only make a manual dial call and it will be perfect but when i change from manual to predictive i can see calls being rung and answered but nothing comes through to the agents. I have done a test and put my cell number into the predictive list and my phone rings and when i answer its silent for 2 seconds and then disconnects.

dial plan
exten => _90.,1,Monitor(wav,call_from_${UNIQUEID}_to_X${EXTEN:1}_at_${TIMESTAMP},b)
exten => _90.,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _90.,n,Dial(${SIPGracan}/${EXTEN:1},,tTo)
exten => _90.,n,Hangup


Sucessful manual call below:
Code: Select all
[Jan 22 09:54:47]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:54:47]     -- Executing [8600051_default:1] MeetMe("Local/8600051_default-0000000b;2", "8600051,F") in new stack
[Jan 22 09:54:47]        > Channel Local/8600051_default-0000000b;1 was answered
[Jan 22 09:54:47]     -- Executing [90718858174_default:1] Monitor("Local/8600051_default-0000000b;1", "wav,call_from_1548143687.35_to_X0718858174_at_,b") in new stack
[Jan 22 09:54:47]     -- Executing [90718858174_default:2] AGI("Local/8600051_default-0000000b;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:54:47]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:54:47]     -- <Local/8600051_default-0000000b;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:54:47]     -- Executing [90718858174_default:3] Dial("Local/8600051_default-0000000b;1", "SIP/Gracan/0718858174,,tTo") in new stack
[Jan 22 09:54:47]   == Using SIP RTP CoS mark 5
[Jan 22 09:54:47]     -- Called SIP/Gracan/0718858174


Unsuccessful Calls Below on ratio dialing only:
Code: Select all
[Jan 22 09:54:48]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:54:48]     -- Executing [58600051_default:1] MeetMe("Local/58600051_default-0000000c;2", "8600051,Fmq") in new stack
[Jan 22 09:54:48]        > Channel Local/58600051_default-0000000c;1 was answered
[Jan 22 09:54:48]     -- Executing [8309_default:1] Answer("Local/58600051_default-0000000c;1", "") in new stack
[Jan 22 09:54:48]     -- Executing [8309_default:2] Monitor("Local/58600051_default-0000000c;1", "wav,20190122-095447_718858174") in new stack
[Jan 22 09:54:48]     -- Executing [8309_default:3] Wait("Local/58600051_default-0000000c;1", "3600") in new stack
[Jan 22 09:54:48]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:54:49]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:54:49]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-0000000d;2", "wav,call_from_1548143689.41_to_X0832744407_at_,b") in new stack
[Jan 22 09:54:49]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-0000000d;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:54:49]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:54:49]     -- <Local/90832744407_default-0000000d;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:54:49]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-0000000d;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:54:49]   == Using SIP RTP CoS mark 5
[Jan 22 09:54:49]     -- Called SIP/Gracan/0832744407
[Jan 22 09:54:49]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:54:50]     -- SIP/Gracan-0000000b is making progress passing it to Local/8600051_default-0000000b;1
[Jan 22 09:54:51]     -- SIP/Gracan-0000000b is ringing
[Jan 22 09:54:51]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:51]     -- SIP/Gracan-0000000c is making progress passing it to Local/90832744407_default-0000000d;2
[Jan 22 09:54:52]     -- SIP/Gracan-0000000c is ringing
[Jan 22 09:54:55]     -- SIP/Gracan-0000000b answered Local/8600051_default-0000000b;1
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.9:12614
[Jan 22 09:55:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:03]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:05]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/8600051_default-0000000b;1
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/8600051_default-0000000b;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----10") in new stack
[Jan 22 09:55:05]     -- <Local/8600051_default-0000000b;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----10 completed, returning 0
[Jan 22 09:55:05]   == Spawn extension (default, 90718858174, 3) exited non-zero on 'Local/8600051_default-0000000b;1'
[Jan 22 09:55:05]   == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051_default-0000000b;2'
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/8600051_default-0000000b;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:05]     -- <Local/8600051_default-0000000b;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:05] NOTICE[4119]: manager.c:3407 action_hangup: Request to hangup non-existent channel: Local/8600051_default-0000000b;2
[Jan 22 09:55:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:05]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051_default-0000000c;2
[Jan 22 09:55:05]   == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051_default-0000000c;2'
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/58600051_default-0000000c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:05]     -- <Local/58600051_default-0000000c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:05]   == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051_default-0000000c;1'
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/58600051_default-0000000c;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:05]     -- <Local/58600051_default-0000000c;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:07]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:07]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:09]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:09]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-0000000e;2", "wav,call_from_1548143709.44_to_X0832744407_at_,b") in new stack
[Jan 22 09:55:09]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-0000000e;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:09]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:09]     -- <Local/90832744407_default-0000000e;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:09]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-0000000e;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:55:09]   == Using SIP RTP CoS mark 5
[Jan 22 09:55:09]     -- Called SIP/Gracan/0832744407
[Jan 22 09:55:11]     -- Got SIP response 486 "Busy Here" back from 196.6.122.228:5060
[Jan 22 09:55:11]     -- SIP/Gracan-0000000d is busy
[Jan 22 09:55:11]   == Everyone is busy/congested at this time (1:1/0/0)
[Jan 22 09:55:11]     -- Executing [90832744407_default:4] Hangup("Local/90832744407_default-0000000e;2", "") in new stack
[Jan 22 09:55:11]   == Spawn extension (default, 90832744407, 4) exited non-zero on 'Local/90832744407_default-0000000e;2'
[Jan 22 09:55:11]     -- Executing [h_default:1] AGI("Local/90832744407_default-0000000e;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
[Jan 22 09:55:12]     -- <Local/90832744407_default-0000000e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY---------- completed, returning 0
[Jan 22 09:55:13]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:13]     -- SIP/Gracan-0000000c answered Local/90832744407_default-0000000d;2
[Jan 22 09:55:13]        > Channel Local/90832744407_default-0000000d;1 was answered
[Jan 22 09:55:13]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:13]     -- Executing [8369_default:1] Playback("Local/90832744407_default-0000000d;1", "sip-silence") in new stack
[Jan 22 09:55:13]     -- <Local/90832744407_default-0000000d;1> Playing 'sip-silence.gsm' (language 'en')
[Jan 22 09:55:13]     -- Executing [8369_default:2] AGI("Local/90832744407_default-0000000d;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:13]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:13]     -- <Local/90832744407_default-0000000d;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:13]     -- Executing [8369_default:3] AMD("Local/90832744407_default-0000000d;1", "2000,2000,1000,5000,120,50,4,256") in new stack
[Jan 22 09:55:13]     -- AMD: Local/90832744407_default-0000000d;1 0319414579 (N/A) (Fmt: slin)
[Jan 22 09:55:13]     -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Jan 22 09:55:13]     -- AMD: Channel [SIP/Gracan-0000000c]. Changed state to STATE_IN_SILENCE
[Jan 22 09:55:13]     -- Executing [h_default:1] AGI("Local/90832744407_default-0000000d;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----0") in new stack
[Jan 22 09:55:14]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:14]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-0000000f;2", "wav,call_from_1548143714.47_to_X0832744407_at_,b") in new stack
[Jan 22 09:55:14]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-0000000f;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:14]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:14]     -- <Local/90832744407_default-0000000f;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:14]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-0000000f;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:55:14]   == Using SIP RTP CoS mark 5
[Jan 22 09:55:14]     -- Called SIP/Gracan/0832744407
[Jan 22 09:55:14]     -- <Local/90832744407_default-0000000d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----0 completed, returning 0
[Jan 22 09:55:14]   == Spawn extension (default, 90832744407, 3) exited non-zero on 'Local/90832744407_default-0000000d;2'
[Jan 22 09:55:15]     -- AMD: Channel [SIP/Gracan-0000000c]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Jan 22 09:55:15]     -- Executing [8369_default:4] AGI("SIP/Gracan-0000000c", "VD_amd.agi,8369") in new stack
[Jan 22 09:55:15]     -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c>AGI Script VD_amd.agi completed, returning 4
[Jan 22 09:55:15]   == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/Gracan-0000000c'
[Jan 22 09:55:15]     -- Executing [h_default:1] AGI("SIP/Gracan-0000000c", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:16]     -- SIP/Gracan-0000000e is making progress passing it to Local/90832744407_default-0000000f;2
[Jan 22 09:55:17]     -- SIP/Gracan-0000000e is ringing
[Jan 22 09:55:17]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:17]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-00000010;2", "wav,call_from_1548143717.50_to_X0832744407_at_,b") in new stack
[Jan 22 09:55:17]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-00000010;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:17]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:17]     -- <Local/90832744407_default-00000010;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:17]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-00000010;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:55:17]   == Using SIP RTP CoS mark 5
[Jan 22 09:55:17]     -- Called SIP/Gracan/0832744407
[Jan 22 09:55:18]     -- Got SIP response 486 "Busy Here" back from 196.6.122.228:5060
[Jan 22 09:55:18]     -- SIP/Gracan-0000000f is busy
[Jan 22 09:55:18]   == Everyone is busy/congested at this time (1:1/0/0)
[Jan 22 09:55:18]     -- Executing [90832744407_default:4] Hangup("Local/90832744407_default-00000010;2", "") in new stack
[Jan 22 09:55:18]   == Spawn extension (default, 90832744407, 4) exited non-zero on 'Local/90832744407_default-00000010;2'
[Jan 22 09:55:18]     -- Executing [h_default:1] AGI("Local/90832744407_default-00000010;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
[Jan 22 09:55:18]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:18]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/9999-00000006
[Jan 22 09:55:18]     -- Hungup 'DAHDI/pseudo-1992449896'
[Jan 22 09:55:18]   == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/9999-00000006'
[Jan 22 09:55:18]     -- Executing [h_default:1] AGI("SIP/9999-00000006", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 22 09:55:18]     -- <SIP/9999-00000006>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 22 09:55:18]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:18]     -- Executing [55558600051_default:1] MeetMeAdmin("Local/55558600051_default-00000011;2", "8600051,K") in new stack
[Jan 22 09:55:18] WARNING[4166][C-00000013]: app_meetme.c:5053 admin_exec: Conference number '8600051' not found!
[Jan 22 09:55:18]     -- Executing [55558600051_default:2] Hangup("Local/55558600051_default-00000011;2", "") in new stack
[Jan 22 09:55:18]   == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051_default-00000011;2'
[Jan 22 09:55:18]     -- Executing [h_default:1] AGI("Local/55558600051_default-00000011;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 22 09:55:18]     -- <Local/55558600051_default-00000011;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 22 09:55:19]     -- <Local/90832744407_default-00000010;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY---------- completed, returning 0
[Jan 22 09:55:19]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:19]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:20]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:36]     -- SIP/Gracan-0000000e answered Local/90832744407_default-0000000f;2
[Jan 22 09:55:36]        > Channel Local/90832744407_default-0000000f;1 was answered
[Jan 22 09:55:36]     -- Executing [8369_default:1] Playback("Local/90832744407_default-0000000f;1", "sip-silence") in new stack
[Jan 22 09:55:36]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:36]     -- <Local/90832744407_default-0000000f;1> Playing 'sip-silence.gsm' (language 'en')
[Jan 22 09:55:36]     -- Executing [8369_default:2] AGI("Local/90832744407_default-0000000f;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:36]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:36]     -- <Local/90832744407_default-0000000f;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:36]     -- Executing [8369_default:3] AMD("Local/90832744407_default-0000000f;1", "2000,2000,1000,5000,120,50,4,256") in new stack
[Jan 22 09:55:36]     -- AMD: Local/90832744407_default-0000000f;1 0319414579 (N/A) (Fmt: slin)
[Jan 22 09:55:36]     -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Jan 22 09:55:36]     -- AMD: Channel [SIP/Gracan-0000000e]. Changed state to STATE_IN_SILENCE
[Jan 22 09:55:36]     -- Executing [h_default:1] AGI("Local/90832744407_default-0000000f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----0") in new stack
[Jan 22 09:55:37]     -- <Local/90832744407_default-0000000f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----0 completed, returning 0
[Jan 22 09:55:37]   == Spawn extension (default, 90832744407, 3) exited non-zero on 'Local/90832744407_default-0000000f;2'
[Jan 22 09:55:38]     -- AMD: Channel [SIP/Gracan-0000000e]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Jan 22 09:55:38]     -- Executing [8369_default:4] AGI("SIP/Gracan-0000000e", "VD_amd.agi,8369") in new stack
[Jan 22 09:55:38]     -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e>AGI Script VD_amd.agi completed, returning 4
[Jan 22 09:55:38]   == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/Gracan-0000000e'
[Jan 22 09:55:38]     -- Executing [h_default:1] AGI("SIP/Gracan-0000000e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
vicibox8*CLI>


VERSION: 2.14-28 BUILD: 180330-1344
VERSION: 2.14-692a | BUILD: 180927-0018 | Asterisk 13.21.1-vici | Single Server Intel(R) Xeon(R) CPU X5450 @ 3.00GHz | 15 Agents | No Other Software | No Other Hardware
Sashen2137
 
Posts: 15
Joined: Thu Nov 22, 2018 9:08 am
Top

Re: Ratio Not Working After Carrier Change

Postby ambiorixg12 » Thu Jan 31, 2019 9:18 am

[Jan 22 09:55:17] -- Called SIP/Gracan/0832744407
[Jan 22 09:55:18] -- Got SIP response 486 "Busy Here" back from 196.6.122.228:5060
[Jan 22 09:55:18] -- SIP/Gracan-0000000f is busy
ambiorixg12
 
Posts: 453
Joined: Tue Sep 17, 2013 10:35 pm
Top

Re: Ratio Not Working After Carrier Change

Postby williamconley » Thu Sep 12, 2019 9:26 pm

Often turns out to be caller ID since manual dialed calls use the CID of the agent's phone, but the auto-dialed calls use the CID of the campaign. There are other differences between manual and autodial, but that's the most common.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)
Top

Re: Ratio Not Working After Carrier Change

Postby ambiorixg12 » Sat Sep 14, 2019 10:37 pm

This post have more than 7 months old, so doesnt make sense to reply on it, but checking the logs this looks to be more Answer machine detection issue he is using routing exten 8369 , changing to 8368 would sove the problem
ambiorixg12
 
Posts: 453
Joined: Tue Sep 17, 2013 10:35 pm
Top
Post a reply

Return to Support

Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 104 guests

Powered by phpBB® Forum Software © phpBB Group