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Ratio Not Working After Carrier Change

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Ratio Not Working After Carrier Change

Postby Sashen2137 » Tue Jan 22, 2019 3:20 am

Hi

I have changed carriers yesterday and for some reason an agent can only make a manual dial call and it will be perfect but when i change from manual to predictive i can see calls being rung and answered but nothing comes through to the agents. I have done a test and put my cell number into the predictive list and my phone rings and when i answer its silent for 2 seconds and then disconnects.

dial plan
exten => _90.,1,Monitor(wav,call_from_${UNIQUEID}_to_X${EXTEN:1}_at_${TIMESTAMP},b)
exten => _90.,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _90.,n,Dial(${SIPGracan}/${EXTEN:1},,tTo)
exten => _90.,n,Hangup


Sucessful manual call below:
Code: Select all
[Jan 22 09:54:47]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:54:47]     -- Executing [8600051_default:1] MeetMe("Local/8600051_default-0000000b;2", "8600051,F") in new stack
[Jan 22 09:54:47]        > Channel Local/8600051_default-0000000b;1 was answered
[Jan 22 09:54:47]     -- Executing [90718858174_default:1] Monitor("Local/8600051_default-0000000b;1", "wav,call_from_1548143687.35_to_X0718858174_at_,b") in new stack
[Jan 22 09:54:47]     -- Executing [90718858174_default:2] AGI("Local/8600051_default-0000000b;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:54:47]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:54:47]     -- <Local/8600051_default-0000000b;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:54:47]     -- Executing [90718858174_default:3] Dial("Local/8600051_default-0000000b;1", "SIP/Gracan/0718858174,,tTo") in new stack
[Jan 22 09:54:47]   == Using SIP RTP CoS mark 5
[Jan 22 09:54:47]     -- Called SIP/Gracan/0718858174


Unsuccessful Calls Below on ratio dialing only:
Code: Select all
[Jan 22 09:54:48]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:54:48]     -- Executing [58600051_default:1] MeetMe("Local/58600051_default-0000000c;2", "8600051,Fmq") in new stack
[Jan 22 09:54:48]        > Channel Local/58600051_default-0000000c;1 was answered
[Jan 22 09:54:48]     -- Executing [8309_default:1] Answer("Local/58600051_default-0000000c;1", "") in new stack
[Jan 22 09:54:48]     -- Executing [8309_default:2] Monitor("Local/58600051_default-0000000c;1", "wav,20190122-095447_718858174") in new stack
[Jan 22 09:54:48]     -- Executing [8309_default:3] Wait("Local/58600051_default-0000000c;1", "3600") in new stack
[Jan 22 09:54:48]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:54:49]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:54:49]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-0000000d;2", "wav,call_from_1548143689.41_to_X0832744407_at_,b") in new stack
[Jan 22 09:54:49]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-0000000d;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:54:49]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:54:49]     -- <Local/90832744407_default-0000000d;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:54:49]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-0000000d;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:54:49]   == Using SIP RTP CoS mark 5
[Jan 22 09:54:49]     -- Called SIP/Gracan/0832744407
[Jan 22 09:54:49]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:54:50]     -- SIP/Gracan-0000000b is making progress passing it to Local/8600051_default-0000000b;1
[Jan 22 09:54:51]     -- SIP/Gracan-0000000b is ringing
[Jan 22 09:54:51]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:51]     -- SIP/Gracan-0000000c is making progress passing it to Local/90832744407_default-0000000d;2
[Jan 22 09:54:52]     -- SIP/Gracan-0000000c is ringing
[Jan 22 09:54:55]     -- SIP/Gracan-0000000b answered Local/8600051_default-0000000b;1
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.228:11606
[Jan 22 09:54:55]        > 0x7fd8ec0155c0 -- Probation passed - setting RTP source address to 196.6.122.9:12614
[Jan 22 09:55:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:03]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:05]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/8600051_default-0000000b;1
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/8600051_default-0000000b;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----10") in new stack
[Jan 22 09:55:05]     -- <Local/8600051_default-0000000b;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----10 completed, returning 0
[Jan 22 09:55:05]   == Spawn extension (default, 90718858174, 3) exited non-zero on 'Local/8600051_default-0000000b;1'
[Jan 22 09:55:05]   == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051_default-0000000b;2'
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/8600051_default-0000000b;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:05]     -- <Local/8600051_default-0000000b;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:05] NOTICE[4119]: manager.c:3407 action_hangup: Request to hangup non-existent channel: Local/8600051_default-0000000b;2
[Jan 22 09:55:05]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:05]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051_default-0000000c;2
[Jan 22 09:55:05]   == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051_default-0000000c;2'
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/58600051_default-0000000c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:05]     -- <Local/58600051_default-0000000c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:05]   == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051_default-0000000c;1'
[Jan 22 09:55:05]     -- Executing [h_default:1] AGI("Local/58600051_default-0000000c;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:05]     -- <Local/58600051_default-0000000c;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:07]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:07]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:09]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:09]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-0000000e;2", "wav,call_from_1548143709.44_to_X0832744407_at_,b") in new stack
[Jan 22 09:55:09]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-0000000e;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:09]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:09]     -- <Local/90832744407_default-0000000e;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:09]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-0000000e;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:55:09]   == Using SIP RTP CoS mark 5
[Jan 22 09:55:09]     -- Called SIP/Gracan/0832744407
[Jan 22 09:55:11]     -- Got SIP response 486 "Busy Here" back from 196.6.122.228:5060
[Jan 22 09:55:11]     -- SIP/Gracan-0000000d is busy
[Jan 22 09:55:11]   == Everyone is busy/congested at this time (1:1/0/0)
[Jan 22 09:55:11]     -- Executing [90832744407_default:4] Hangup("Local/90832744407_default-0000000e;2", "") in new stack
[Jan 22 09:55:11]   == Spawn extension (default, 90832744407, 4) exited non-zero on 'Local/90832744407_default-0000000e;2'
[Jan 22 09:55:11]     -- Executing [h_default:1] AGI("Local/90832744407_default-0000000e;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
[Jan 22 09:55:12]     -- <Local/90832744407_default-0000000e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY---------- completed, returning 0
[Jan 22 09:55:13]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:13]     -- SIP/Gracan-0000000c answered Local/90832744407_default-0000000d;2
[Jan 22 09:55:13]        > Channel Local/90832744407_default-0000000d;1 was answered
[Jan 22 09:55:13]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:13]     -- Executing [8369_default:1] Playback("Local/90832744407_default-0000000d;1", "sip-silence") in new stack
[Jan 22 09:55:13]     -- <Local/90832744407_default-0000000d;1> Playing 'sip-silence.gsm' (language 'en')
[Jan 22 09:55:13]     -- Executing [8369_default:2] AGI("Local/90832744407_default-0000000d;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:13]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:13]     -- <Local/90832744407_default-0000000d;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:13]     -- Executing [8369_default:3] AMD("Local/90832744407_default-0000000d;1", "2000,2000,1000,5000,120,50,4,256") in new stack
[Jan 22 09:55:13]     -- AMD: Local/90832744407_default-0000000d;1 0319414579 (N/A) (Fmt: slin)
[Jan 22 09:55:13]     -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Jan 22 09:55:13]     -- AMD: Channel [SIP/Gracan-0000000c]. Changed state to STATE_IN_SILENCE
[Jan 22 09:55:13]     -- Executing [h_default:1] AGI("Local/90832744407_default-0000000d;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----0") in new stack
[Jan 22 09:55:14]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:14]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-0000000f;2", "wav,call_from_1548143714.47_to_X0832744407_at_,b") in new stack
[Jan 22 09:55:14]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-0000000f;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:14]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:14]     -- <Local/90832744407_default-0000000f;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:14]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-0000000f;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:55:14]   == Using SIP RTP CoS mark 5
[Jan 22 09:55:14]     -- Called SIP/Gracan/0832744407
[Jan 22 09:55:14]     -- <Local/90832744407_default-0000000d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----24-----0 completed, returning 0
[Jan 22 09:55:14]   == Spawn extension (default, 90832744407, 3) exited non-zero on 'Local/90832744407_default-0000000d;2'
[Jan 22 09:55:15]     -- AMD: Channel [SIP/Gracan-0000000c]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Jan 22 09:55:15]     -- Executing [8369_default:4] AGI("SIP/Gracan-0000000c", "VD_amd.agi,8369") in new stack
[Jan 22 09:55:15]     -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c>AGI Script VD_amd.agi completed, returning 4
[Jan 22 09:55:15]   == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/Gracan-0000000c'
[Jan 22 09:55:15]     -- Executing [h_default:1] AGI("SIP/Gracan-0000000c", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:15]     -- <SIP/Gracan-0000000c>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jan 22 09:55:16]     -- SIP/Gracan-0000000e is making progress passing it to Local/90832744407_default-0000000f;2
[Jan 22 09:55:17]     -- SIP/Gracan-0000000e is ringing
[Jan 22 09:55:17]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:17]     -- Executing [90832744407_default:1] Monitor("Local/90832744407_default-00000010;2", "wav,call_from_1548143717.50_to_X0832744407_at_,b") in new stack
[Jan 22 09:55:17]     -- Executing [90832744407_default:2] AGI("Local/90832744407_default-00000010;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:17]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:17]     -- <Local/90832744407_default-00000010;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:17]     -- Executing [90832744407_default:3] Dial("Local/90832744407_default-00000010;2", "SIP/Gracan/0832744407,,tTo") in new stack
[Jan 22 09:55:17]   == Using SIP RTP CoS mark 5
[Jan 22 09:55:17]     -- Called SIP/Gracan/0832744407
[Jan 22 09:55:18]     -- Got SIP response 486 "Busy Here" back from 196.6.122.228:5060
[Jan 22 09:55:18]     -- SIP/Gracan-0000000f is busy
[Jan 22 09:55:18]   == Everyone is busy/congested at this time (1:1/0/0)
[Jan 22 09:55:18]     -- Executing [90832744407_default:4] Hangup("Local/90832744407_default-00000010;2", "") in new stack
[Jan 22 09:55:18]   == Spawn extension (default, 90832744407, 4) exited non-zero on 'Local/90832744407_default-00000010;2'
[Jan 22 09:55:18]     -- Executing [h_default:1] AGI("Local/90832744407_default-00000010;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY----------") in new stack
[Jan 22 09:55:18]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:18]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/9999-00000006
[Jan 22 09:55:18]     -- Hungup 'DAHDI/pseudo-1992449896'
[Jan 22 09:55:18]   == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/9999-00000006'
[Jan 22 09:55:18]     -- Executing [h_default:1] AGI("SIP/9999-00000006", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 22 09:55:18]     -- <SIP/9999-00000006>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 22 09:55:18]   == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 09:55:18]     -- Executing [55558600051_default:1] MeetMeAdmin("Local/55558600051_default-00000011;2", "8600051,K") in new stack
[Jan 22 09:55:18] WARNING[4166][C-00000013]: app_meetme.c:5053 admin_exec: Conference number '8600051' not found!
[Jan 22 09:55:18]     -- Executing [55558600051_default:2] Hangup("Local/55558600051_default-00000011;2", "") in new stack
[Jan 22 09:55:18]   == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051_default-00000011;2'
[Jan 22 09:55:18]     -- Executing [h_default:1] AGI("Local/55558600051_default-00000011;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jan 22 09:55:18]     -- <Local/55558600051_default-00000011;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jan 22 09:55:19]     -- <Local/90832744407_default-00000010;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----17-----BUSY---------- completed, returning 0
[Jan 22 09:55:19]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:19]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:20]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:36]     -- SIP/Gracan-0000000e answered Local/90832744407_default-0000000f;2
[Jan 22 09:55:36]        > Channel Local/90832744407_default-0000000f;1 was answered
[Jan 22 09:55:36]     -- Executing [8369_default:1] Playback("Local/90832744407_default-0000000f;1", "sip-silence") in new stack
[Jan 22 09:55:36]   == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 09:55:36]     -- <Local/90832744407_default-0000000f;1> Playing 'sip-silence.gsm' (language 'en')
[Jan 22 09:55:36]     -- Executing [8369_default:2] AGI("Local/90832744407_default-0000000f;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 09:55:36]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TMCV))
[Jan 22 09:55:36]     -- <Local/90832744407_default-0000000f;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 09:55:36]     -- Executing [8369_default:3] AMD("Local/90832744407_default-0000000f;1", "2000,2000,1000,5000,120,50,4,256") in new stack
[Jan 22 09:55:36]     -- AMD: Local/90832744407_default-0000000f;1 0319414579 (N/A) (Fmt: slin)
[Jan 22 09:55:36]     -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Jan 22 09:55:36]     -- AMD: Channel [SIP/Gracan-0000000e]. Changed state to STATE_IN_SILENCE
[Jan 22 09:55:36]     -- Executing [h_default:1] AGI("Local/90832744407_default-0000000f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----0") in new stack
[Jan 22 09:55:37]     -- <Local/90832744407_default-0000000f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----22-----0 completed, returning 0
[Jan 22 09:55:37]   == Spawn extension (default, 90832744407, 3) exited non-zero on 'Local/90832744407_default-0000000f;2'
[Jan 22 09:55:38]     -- AMD: Channel [SIP/Gracan-0000000e]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Jan 22 09:55:38]     -- Executing [8369_default:4] AGI("SIP/Gracan-0000000e", "VD_amd.agi,8369") in new stack
[Jan 22 09:55:38]     -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e>AGI Script VD_amd.agi completed, returning 4
[Jan 22 09:55:38]   == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/Gracan-0000000e'
[Jan 22 09:55:38]     -- Executing [h_default:1] AGI("SIP/Gracan-0000000e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jan 22 09:55:38]     -- <SIP/Gracan-0000000e>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
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Re: Ratio Not Working After Carrier Change

Postby ambiorixg12 » Thu Jan 31, 2019 9:18 am

[Jan 22 09:55:17] -- Called SIP/Gracan/0832744407
[Jan 22 09:55:18] -- Got SIP response 486 "Busy Here" back from 196.6.122.228:5060
[Jan 22 09:55:18] -- SIP/Gracan-0000000f is busy
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Re: Ratio Not Working After Carrier Change

Postby williamconley » Thu Sep 12, 2019 9:26 pm

Often turns out to be caller ID since manual dialed calls use the CID of the agent's phone, but the auto-dialed calls use the CID of the campaign. There are other differences between manual and autodial, but that's the most common.
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Re: Ratio Not Working After Carrier Change

Postby ambiorixg12 » Sat Sep 14, 2019 10:37 pm

This post have more than 7 months old, so doesnt make sense to reply on it, but checking the logs this looks to be more Answer machine detection issue he is using routing exten 8369 , changing to 8368 would sove the problem
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