Configuring agent alert sounds

[poksa]

Hi,

I'm trying to configure the sounds played when the call is being connected to an agent and I'm a bit lost.

At the moment the caller hears a short beep and a "bling bling sound" and the agent hears a "bling bling sound" when the call is being put through to him/her. How can I change these sounds and/or disable them completely? Is the hang up sound also configured in the same place?

Thanks in advance!

[spaquet]

I think this is stored in /var/lib/asterisk/sounds
I would guess beep.wav or .gsm or whatever format you are using.
Try replacing the current file by one with no sound in it silence.gsm is a good candidate for that.
that what I would do.

[mflorell]

admin.php version and build?

[poksa]

Thanks for the suggestion spaquet, but nope, the sounds I mean are not stored there.

mflorell:
VERSION: 2.0.5-173
BUILD: 90320-0424

[mflorell]

Upgrade to 2.2.0 and you will have a much easier time dealing with the inbound agent alert sounds.

If you are referring to the droplet and swish that you hear when calls enter or leave the agent's session, those are actually hard-coded and compiled into Asterisk and are very difficult to change.

[marmu]

even if they are difficult to change, how can I do it. I "only" want to remove them. looked into enter.h and leave.h and there is only hex-code "descibing" the sound...

is it possible to get the original enter/leave.h from asterisk and recompile asterisk to remove the sound?

[mflorell]

If you want to completely remove the enter/leave sounds then that is just adding the 'q' flag to the Meetme entries in extensions.conf

[dspaan]

Hi Matt, which specific meetme entries in extensions.conf would this be? I see many.

[williamconley]

Have an agent log in (or leave) or whatever the event is you'd like silenced. Watch the Asterisk CLI during that event. You'll see the extension used ... change THAT extension.

[dspaan]

Cool, thanks Bill.