CNAM works with sip phones, bout not outbound campaigns

[ConnectedDialer]

Hi

I noticed that when agents dial using sip phones, the name entered in the phones Full Name field of the phone is used and shows the company name properly.

However, when the campaign dials a list, even though the CID is showing correctly, the CNAM is showing something like VXXXXXXXXXXX where X are digits. I believe it's a session id.

How can I have the CNAM show name of the company just like phones in campaign outbound calls? What could I be doing wrong here?

Thanks

[omarrodriguezt]

Hello,
Not all carriers will pass the CNAM information to the customer. I suggest you to ask your carrier. In the past I used a company named calleridmanagement.com that do it for free.

[ConnectedDialer]

The carrier is Twiio and it does work when agents are calling with softphones connected to same vicidial installation, but not when auto dialer dials, which makes me think it's not a carrier issue. Does that make sense?

[ambiorixg12]

VICIDIAL has a campaing CALLERID OPTION it is allow you to change the callerid number i havent test it adding the callerid name as well but you could try, in the other hand you could try to specify the callerid name directly on the dial plan and verify if works

[omarrodriguezt]

As ambirixg12 said, you can change the caller id in the campaign settings.

Also I suggest you to read these links: support.twilio.com/hc/en-us/articles/223179848-Using-a-non-Twilio-number-as-the-caller-ID-for-outgoing-calls
support.twilio.com/hc/en-us/articles/223180148-Unable-to-Display-a-Business-Name-or-Custom-Text-as-Caller-ID