Allow agents to see their own time stats

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Allow agents to see their own time stats

Postby dspaan » Tue Feb 26, 2019 6:16 pm

Does anyone know if it is possible for agents to give them access to their own time stats for handled calls without giving them admin access?

I see these features in /vicidial/options.php:

Code: Select all
$RS_AGENTtimeSTATS =    1;      # 0=no, 1=yes

# agent time detail report login/logout link for user
$atdr_login_logout_user_link = 1;


I can't find any documentaion about these options. For the last option i see it adds a link to the agent screen and when you click it a page is shown which says AGENT TIME REPORT FOR TODAY but the page is empty.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1377
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Allow agents to see their own time stats

Postby mflorell » Tue Feb 26, 2019 11:06 pm

that option is only for the Real-Time Report, not the agent screen.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Allow agents to see their own time stats

Postby dspaan » Wed Feb 27, 2019 1:58 am

Ok but the second option adds a link to the agent screen but the report shows nothing?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1377
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Allow agents to see their own time stats

Postby williamconley » Wed Feb 27, 2019 2:08 am

dspaan wrote:Ok but the second option adds a link to the agent screen but the report shows nothing?

you probably shoulda listed the URL for the report in question. Assuming it doesn't have any user/client data on it, of course.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20258
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Allow agents to see their own time stats

Postby dspaan » Wed Feb 27, 2019 2:23 am

Well, if you enable that option it adds a link in the agent screen here:

Image

If you click on it you see this page:

Image

The link for closer time report does nothing and says the URL is https://serverip/agc/vicidial.php#
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1377
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Allow agents to see their own time stats

Postby mflorell » Wed Feb 27, 2019 7:12 am

If you want the agent to be able to see something there, you need to enable "Agent Screen Time Display" in the campaign options.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Allow agents to see their own time stats

Postby dspaan » Mon Mar 11, 2019 6:41 pm

This is awesome! Still discovering vicidial features after 9 years :-)
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1377
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


Return to Support

Who is online

Users browsing this forum: No registered users and 44 guests