Allow agents to see their own time stats

[dspaan]

Does anyone know if it is possible for agents to give them access to their own time stats for handled calls without giving them admin access?

I see these features in /vicidial/options.php:

Code: Select all

$RS_AGENTtimeSTATS =    1;      # 0=no, 1=yes

# agent time detail report login/logout link for user
$atdr_login_logout_user_link = 1;

I can't find any documentaion about these options. For the last option i see it adds a link to the agent screen and when you click it a page is shown which says AGENT TIME REPORT FOR TODAY but the page is empty.

[mflorell]

that option is only for the Real-Time Report, not the agent screen.

[dspaan]

Ok but the second option adds a link to the agent screen but the report shows nothing?

[williamconley]

Ok but the second option adds a link to the agent screen but the report shows nothing?

you probably shoulda listed the URL for the report in question. Assuming it doesn't have any user/client data on it, of course.

[dspaan]

Well, if you enable that option it adds a link in the agent screen here:



If you click on it you see this page:



The link for closer time report does nothing and says the URL is https://serverip/agc/vicidial.php#

[mflorell]

If you want the agent to be able to see something there, you need to enable "Agent Screen Time Display" in the campaign options.

[dspaan]

This is awesome! Still discovering vicidial features after 9 years