Possible to disable agent UI button based on condition?

[jshasteen]

I would like to disable the transfer conf button to make transferring the call impossible if a certain condition is met. For instance, if an inbound call comes in and there is no matching lead info I would like the remove transferring capability.

Thanks

[williamconley]

Inbound DIDs have a filter option. That option can be used to reroute the call to a different DID. This requires writing a script to respond appropriately. That script can check the DB for whatever criteria you like and then send back a DID. The resulting DID's path could be to an Ingroup that is ONLY allowed in campaigns with Zero transfer options available. This requires no customization of Vicidial itself, and is therefor upgrade compatible.

[ambiorixg12]

Transfer option are enabled and disabled on the campaign's settings, if you cant code vicidial directly you will need to try the @williamconley suggestion , usind DID filter option to transfer the call to a zero transfer campaign.

[jshasteen]

Thank you Williamconley and ambiorixg12! Very helpful information.