In-group manual dial

[cdaniel]

VERSION: 2.14-695a
BUILD: 181116-1133
© 2018 ViciDial Group

hey.
when i'm doing an in-group manual dial , system doesn't see me as available agent and i do not get connected to customer only other agent that is in ready status...in fact this is upsetting for me for callback feature...it's keeping first agent that trigger the callback in INCALL status until an agent become available and customer get the call...can you help me to troubleshoot this please?

i mention that i am assigned to that inbound group and i am getting regular inbound calls to that group.
In-group manual -dial = MANUAL_DIAL

thank you
Daniel

[williamconley]

1) Please provide your installation method. It helps. With Version.

2) Please describe (button for button) your process and where it goes wrong. What happens, in detail with timing if possible.

3) It would also be useful to post the related log entries and configuration options you believe are related and / or CLI output. Not 3000 lines of unrelated code or entire configuration pages, mind you, just what is necesssary to prove your point.

4) Any examples should (if possible) have ONLY your one test call included and operational on the system. No other agents or calls that are not necessary to prove your point should be involved IF your problem is reproducible.

5) Seriously consider upgrading before going any farther. Some bugs creep in and creep out just as quickly. No need to find and fix something that's already been resolved.

6) Describe your system's history. Is this a fresh install which has never worked properly due to this bug? Or is this an old install and this bug popped up today? Or is this a very install which has gone through several upgrades and the bug popped up at some unknown point possibly from the last upgrade but you never used this feature until now ...

[cdaniel]

hey,
looks to work when system triggered the callback to customer in short format (9624512488545959) not long one (8305888888888888090009*cs_mapl)...worked for a day then stopped working .. trying to see what cause the calls to succeed looks like a correlation with AGENTDIRECT selection as allowed inbound in campaign but not sure what causing not to work again

What would cause system to trigger different dialing format?

EVENT DATE CAMPAIGN GROUP SESSION HOURS:MM:SS SERVER PHONE COMPUTER PHONE LOGIN PHONE
20 2019-03-27 10:27:36 MANUAL_DIALNOW 209.126.78.89 2488545959 8305888888888888090009*cs_mapl 404838 16472586399 DIG
21 2019-03-26 19:16:26 MANUAL_DIALNOW 209.126.78.89 2488545959 9624512488545959 404557 1647258639

thank you

[williamconley]

wow. you didn't answer any of my questions. none. dang. i'm hurt, man. really hurt.