Sometimes call showing NO LIVE CALL

[jessiekidfernando]

Hello Everyone,

Need your assistance. There are instances like 2 out of 3 when a live call appears to be NO LIVE CALL on the right utmost part of the agents gui. Thus giving us no option to hit the TRANSFER-CONF button. May we know what are the causes of this? Where to check on it further? Thanks in advance.

By the way this is for an outbound campaign.

Regards,

Jessie Kid Fernando

[Leckbush]

I'm not really advance on vicidial but you can check the error log of apache or the db? for my theory apache connection to db is what causing this. But never assume yet unless you check the logs for error. Our agents have that sometimes and I found its from the DB. Some of the DB tables are corrupted and can't be repaired. So thats whats causing the problem.

[jessiekidfernando]

No error on the apache or db log. any other particulars?

[williamconley]

Hello Everyone,

Need your assistance. There are instances like 2 out of 3 when a live call appears to be NO LIVE CALL on the right utmost part of the agents gui. Thus giving us no option to hit the TRANSFER-CONF button. May we know what are the causes of this? Where to check on it further? Thanks in advance.

By the way this is for an outbound campaign.

Regards,

Jessie Kid Fernando

outbound: check

autodial?

What are the settings for asterisk version in the astguiclient.conf file and in admin servers?

Code: Select all

                        print " 1.2\n";
                        print " 1.4\n";
                        print " 1.8\n";
                        print " 11.X\n";
                        print " 13.X\n";


Note that in the astguiclient.conf file ... it's not "11" but "11.X".

[jessiekidfernando]

Hello Williamconley,

I am using this version

# Asterisk version VICIDIAL is installed for
VARasterisk_version => 13.X

[williamconley]

What are the settings for asterisk version in the astguiclient.conf file and in admin servers?

Admin => Servers => Asterisk Version?

While we're at it, also the response from "asterisk -V"

[jessiekidfernando]

Hello Williamconley,

In admin servers the version is 13.21.0-vici.

[root@XXX]# asterisk -V
Asterisk 13.21.0-vici

[williamconley]

When one of these issues occurs, are there any errors on the agent's Javscript Console?

Is this system using the stock vicidial.php agent screen, or ... have there been edits to that file?

[zenithbsolutions]

Hi,

I hope you might be having a higher screen refresh rate. Kindly set it to a low Screen Refresh Rate in Real-Time Main Report.

[jessiekidfernando]

Hello Williamconley,

Thanks for your response. We are using the stock vicidial.php agent screen. No modification on it either.

About the agent's javascript console you mean the console debugging on the web browser?

[jessiekidfernando]

Hello zenithbsolutions,

I am referring to the agent's ui. Meaning the agent's gui is not accurate enough to provide the call status even though there's a call that went through to the agent prohibiting them to use the Transfer-Conf button since it is only enabled when the status is "LIVE CALL"

[williamconley]

About the agent's javascript console you mean the console debugging on the web browser?

Yup. An error on that could be your cause, if present. Anything Red?

[jessiekidfernando]

Hello Williamconley,

That is something that I need to verify that as I need to view the agent's gui to check on that since it is happening intermittently.

Regards,

Jessie

[jessiekidfernando]

Hello Williamconley,

That is something that I need to verify that as I need to view the agent's gui to check on that since it is happening intermittently.

Regards,

Jessie

[williamconley]

instruct the agent to press F12, and then click on "console", and screenshot anything RED. (Firefox instructions)

there are also some agent screen logging options available. but this is simplest from the "it just happened" viewpoint.