vicidial.org

by **jessiekidfernando** » Sat Mar 30, 2019 12:20 am

Hello Everyone,

Hope you could help me with this one. We are having some issues on our dialer though it is intermittent. Happening almost 5 out of 10 calls We have noticed that there are instances that the asterisk is not getting the correct data every time the agi-VDAD_ALL_outbound.agi. is being executed. This causes some delay on the call routing. Hence giving us a low occupancy. As you can see on the lower part of the logs, the agi was able to return/set the CONTEXT, EXTENSION and PRIORITY after the SET CALLERID part.

See sample agi logs below.

Call that was not routed to available agent.

Code: Select all: <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_request: agi-VDAD_local_optimize.agi <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_channel: Local/916317918378@default-0000f98d;1 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_language: en <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_type: Local <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_uniqueid: 1553831198.340592 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_version: 13.21.0-vici <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callerid: unknown <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_calleridname: V3282346380024287266 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callingpres: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callingani2: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callington: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callingtns: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_dnid: unknown <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_rdnis: unknown <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_context: default <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_extension: 138388 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_priority: 1 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_enhanced: 0.0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_accountcode: <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_threadid: 140535483991808 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_arg_1: V3282346380024287266 <Local/916317918378@default-0000f98d;1>AGI Tx >> AGI Tx >> agi_network: yes AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----2-----0-----SIP 200 OK) <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----2-----0-----SIP 200 OK) <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_channel: Local/916317918378@default-0000f98d;2 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_language: en <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_type: Local <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_uniqueid: 1553831198.340593 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_version: 13.21.0-vici <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_callerid: +1 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_calleridname: V3282346380024287266 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_callingpres: 0 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_callingani2: 0 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_callington: 0 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_callingtns: 0 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_dnid: unknown <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_rdnis: unknown <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_context: default <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_extension: h <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_priority: 1 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_enhanced: 0.0 <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_accountcode: <Local/916317918378@default-0000f98d;2>AGI Tx >> agi_threadid: 140535569495808 <Local/916317918378@default-0000f98d;2>AGI Tx >> AGI Tx >> agi_network: yes AGI Tx >> agi_network_script: call_log <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_channel: SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_language: en <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_type: SIP <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_uniqueid: 1553831198.340594 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_version: 13.21.0-vici <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callerid: +1 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_calleridname: V3282346380024287266 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingpres: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingani2: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callington: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingtns: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_dnid: unknown <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_rdnis: unknown <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_context: default <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_extension: 8388 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_priority: 2 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_enhanced: 0.0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_accountcode: <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_threadid: 140538655393536 <SIP/twilio-ob-0000c7bd>AGI Tx >> <SIP/twilio-ob-0000c7bd>AGI Rx << EXEC EXEC Set(_CAMPCUST=TESTCAMP) "" <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=0 <SIP/twilio-ob-0000c7bd>AGI Tx >> HANGUP <Local/916317918378@default-0000f98d;2>AGI Tx >> HANGUP [Mar 28 23:46:41] WARNING[15795][C-0001d043]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel AGI Tx >> agi_network: yes AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16--------------------) <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_channel: Local/916317918378@default-0000f98d;1 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_language: en <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_type: Local <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_uniqueid: 1553831198.340592 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_version: 13.21.0-vici <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callerid: unknown <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_calleridname: V3282346380024287266 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callingpres: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callingani2: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callington: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_callingtns: 0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_dnid: unknown <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_rdnis: unknown <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_context: default <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_extension: h <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_priority: 1 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_enhanced: 0.0 <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_accountcode: <Local/916317918378@default-0000f98d;1>AGI Tx >> agi_threadid: 140535483991808 <Local/916317918378@default-0000f98d;1>AGI Tx >> <Local/916317918378@default-0000f98d;1>AGI Tx >> HANGUP <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_request: VD_amd.agi <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_channel: SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_language: en <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_type: SIP <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_uniqueid: 1553831198.340594 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_version: 13.21.0-vici <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callerid: +1 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_calleridname: V3282346380024287266 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingpres: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingani2: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callington: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingtns: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_dnid: unknown <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_rdnis: unknown <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_context: default <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_extension: 8388 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_priority: 4 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_enhanced: 0.0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_accountcode: <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_threadid: 140538655393536 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_arg_1: 8388 <SIP/twilio-ob-0000c7bd>AGI Tx >> <SIP/twilio-ob-0000c7bd>AGI Rx << GET VARIABLE AMDSTATUS <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=1 (HUMAN) <SIP/twilio-ob-0000c7bd>AGI Rx << GET VARIABLE AMDCAUSE <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=1 (HUMAN-1000-1000) <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_request: agi-VDAD_ALL_outbound.agi <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_channel: SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_language: en <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_type: SIP <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_uniqueid: 1553831198.340594 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_version: 13.21.0-vici <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callerid: +1 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_calleridname: V3282346380024287266 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingpres: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingani2: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callington: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_callingtns: 0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_dnid: unknown <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_rdnis: unknown <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_context: default <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_extension: 8388 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_priority: 5 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_enhanced: 0.0 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_accountcode: <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_threadid: 140538655393536 <SIP/twilio-ob-0000c7bd>AGI Tx >> agi_arg_1: NORMAL-----LO <SIP/twilio-ob-0000c7bd>AGI Tx >> <SIP/twilio-ob-0000c7bd>AGI Rx << SET CALLERID V3282346380024287266 <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=1 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7bd <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7bd>AGI Rx << STREAM FILE sip-silence "" <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=0 endpos=160 <SIP/twilio-ob-0000c7bd>AGI Rx << STREAM FILE sip-silence "" <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=0 endpos=160 <SIP/twilio-ob-0000c7bd>AGI Rx << STREAM FILE buzz "" <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=0 endpos=1760 <SIP/twilio-ob-0000c7bd>AGI Rx << HANGUP <SIP/twilio-ob-0000c7bd>AGI Tx >> 200 result=1

---

Call that was successfully routed to an available agent.

Code: Select all: <Local/916317918378@default-0000f992;1>AGI Tx >> agi_request: agi-VDAD_local_optimize.agi <Local/916317918378@default-0000f992;1>AGI Tx >> agi_channel: Local/916317918378@default-0000f992;1 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_language: en <Local/916317918378@default-0000f992;1>AGI Tx >> agi_type: Local <Local/916317918378@default-0000f992;1>AGI Tx >> agi_uniqueid: 1553831281.340620 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_version: 13.21.0-vici <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callerid: unknown <Local/916317918378@default-0000f992;1>AGI Tx >> agi_calleridname: V3282348000024287206 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callingpres: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callingani2: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callington: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callingtns: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_dnid: unknown <Local/916317918378@default-0000f992;1>AGI Tx >> agi_rdnis: unknown <Local/916317918378@default-0000f992;1>AGI Tx >> agi_context: default <Local/916317918378@default-0000f992;1>AGI Tx >> agi_extension: 138388 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_priority: 1 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_enhanced: 0.0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_accountcode: <Local/916317918378@default-0000f992;1>AGI Tx >> agi_threadid: 140536836126464 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_arg_1: V3282348000024287206 <Local/916317918378@default-0000f992;1>AGI Tx >> AGI Tx >> agi_network: yes AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----2-----0-----SIP 200 OK) <Local/916317918378@default-0000f992;2>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----2-----0-----SIP 200 OK) <Local/916317918378@default-0000f992;2>AGI Tx >> agi_channel: Local/916317918378@default-0000f992;2 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_language: en <Local/916317918378@default-0000f992;2>AGI Tx >> agi_type: Local <Local/916317918378@default-0000f992;2>AGI Tx >> agi_uniqueid: 1553831281.340621 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_version: 13.21.0-vici <Local/916317918378@default-0000f992;2>AGI Tx >> agi_callerid: +1 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_calleridname: V3282348000024287206 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_callingpres: 0 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_callingani2: 0 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_callington: 0 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_callingtns: 0 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_dnid: unknown <Local/916317918378@default-0000f992;2>AGI Tx >> agi_rdnis: unknown <Local/916317918378@default-0000f992;2>AGI Tx >> agi_context: default <Local/916317918378@default-0000f992;2>AGI Tx >> agi_extension: h <Local/916317918378@default-0000f992;2>AGI Tx >> agi_priority: 1 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_enhanced: 0.0 <Local/916317918378@default-0000f992;2>AGI Tx >> agi_accountcode: <Local/916317918378@default-0000f992;2>AGI Tx >> agi_threadid: 140538655393536 <Local/916317918378@default-0000f992;2>AGI Tx >> AGI Tx >> agi_network: yes AGI Tx >> agi_network_script: call_log <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_channel: SIP/twilio-ob-0000c7c1 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_language: en <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_type: SIP <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_uniqueid: 1553831281.340622 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_version: 13.21.0-vici <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callerid: +1 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_calleridname: V3282348000024287206 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingpres: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingani2: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callington: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingtns: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_dnid: unknown <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_rdnis: unknown <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_context: default <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_extension: 8388 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_priority: 2 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_enhanced: 0.0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_accountcode: <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_threadid: 140535581255424 <SIP/twilio-ob-0000c7c1>AGI Tx >> <SIP/twilio-ob-0000c7c1>AGI Rx << EXEC EXEC Set(_CAMPCUST=TESTCAMP) "" <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=0 <SIP/twilio-ob-0000c7c1>AGI Tx >> HANGUP <Local/916317918378@default-0000f992;2>AGI Tx >> HANGUP [Mar 28 23:48:04] WARNING[16320][C-0001d04d]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel AGI Tx >> agi_network: yes AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16--------------------) <Local/916317918378@default-0000f992;1>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) <Local/916317918378@default-0000f992;1>AGI Tx >> agi_channel: Local/916317918378@default-0000f992;1 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_language: en <Local/916317918378@default-0000f992;1>AGI Tx >> agi_type: Local <Local/916317918378@default-0000f992;1>AGI Tx >> agi_uniqueid: 1553831281.340620 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_version: 13.21.0-vici <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callerid: unknown <Local/916317918378@default-0000f992;1>AGI Tx >> agi_calleridname: V3282348000024287206 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callingpres: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callingani2: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callington: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_callingtns: 0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_dnid: unknown <Local/916317918378@default-0000f992;1>AGI Tx >> agi_rdnis: unknown <Local/916317918378@default-0000f992;1>AGI Tx >> agi_context: default <Local/916317918378@default-0000f992;1>AGI Tx >> agi_extension: h <Local/916317918378@default-0000f992;1>AGI Tx >> agi_priority: 1 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_enhanced: 0.0 <Local/916317918378@default-0000f992;1>AGI Tx >> agi_accountcode: <Local/916317918378@default-0000f992;1>AGI Tx >> agi_threadid: 140536836126464 <Local/916317918378@default-0000f992;1>AGI Tx >> <Local/916317918378@default-0000f992;1>AGI Tx >> HANGUP <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_request: VD_amd.agi <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_channel: SIP/twilio-ob-0000c7c1 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_language: en <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_type: SIP <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_uniqueid: 1553831281.340622 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_version: 13.21.0-vici <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callerid: +1 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_calleridname: V3282348000024287206 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingpres: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingani2: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callington: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingtns: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_dnid: unknown <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_rdnis: unknown <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_context: default <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_extension: 8388 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_priority: 4 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_enhanced: 0.0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_accountcode: <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_threadid: 140535581255424 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_arg_1: 8388 <SIP/twilio-ob-0000c7c1>AGI Tx >> <SIP/twilio-ob-0000c7c1>AGI Rx << GET VARIABLE AMDSTATUS <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=1 (HUMAN) <SIP/twilio-ob-0000c7c1>AGI Rx << GET VARIABLE AMDCAUSE <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=1 (HUMAN-1000-1000) <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_request: agi-VDAD_ALL_outbound.agi <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_channel: SIP/twilio-ob-0000c7c1 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_language: en <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_type: SIP <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_uniqueid: 1553831281.340622 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_version: 13.21.0-vici <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callerid: +1 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_calleridname: V3282348000024287206 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingpres: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingani2: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callington: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_callingtns: 0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_dnid: unknown <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_rdnis: unknown <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_context: default <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_extension: 8388 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_priority: 5 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_enhanced: 0.0 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_accountcode: <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_threadid: 140535581255424 <SIP/twilio-ob-0000c7c1>AGI Tx >> agi_arg_1: NORMAL-----LO <SIP/twilio-ob-0000c7c1>AGI Tx >> <SIP/twilio-ob-0000c7c1>AGI Rx << SET CALLERID V3282348000024287206 <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=1 <SIP/twilio-ob-0000c7c1>AGI Rx << CHANNEL STATUS SIP/twilio-ob-0000c7c1 <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=6 <SIP/twilio-ob-0000c7c1>AGI Rx << SET CALLERID "V3282348000024287206 <6317918378>" <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=1 <SIP/twilio-ob-0000c7c1>AGI Rx << SET CONTEXT default <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=0 <SIP/twilio-ob-0000c7c1>AGI Rx << SET EXTENSION 8600051 <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=0 <SIP/twilio-ob-0000c7c1>AGI Rx << SET PRIORITY 1 <SIP/twilio-ob-0000c7c1>AGI Tx >> 200 result=0

Thanks in advance.

by **mflorell** » Sat Mar 30, 2019 6:56 am

It would be more useful if you set the servers to output AGI to BOTH, then included the screenlog.0 output.

But, it's easy to see from the first set of output that the "buzz" file plays, which means the system couldn't find any available agents to take the call, and the system dropped it.

by **jessiekidfernando** » Sat Mar 30, 2019 11:30 pm

Hello Mflorell,

There was an available agent during that time. Actually that was from a test. We have one agent ready to take a call but sometimes the call seems to be dropping even though the lead answered the call from the dialer and ready to be bridged to agent's conference bridge.

By the way, how to do this?

"It would be more useful if you set the servers to output AGI to BOTH, then included the screenlog.0 output."

by **williamconley** » Sat Mar 30, 2019 11:38 pm

Just because I see you struggling with these basics: WHY did you installed from a method other than Vicibox.com's .iso installer? (Not picking on you: Curious! this information may provide insight into your situation)

PS: Any time anyone says to "set the servers to ..." anything, you may want to have a look at Admin->Servers.

vicidial.org

agi-VDAD_ALL_outbound.agi. not sending the correct data.

agi-VDAD_ALL_outbound.agi. not sending the correct data.

Re: agi-VDAD_ALL_outbound.agi. not sending the correct data.

Re: agi-VDAD_ALL_outbound.agi. not sending the correct data.

Re: agi-VDAD_ALL_outbound.agi. not sending the correct data.

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