by mflorell » Fri Apr 05, 2019 12:48 am
Nope, we haven't built anything with any of the Facebook APIs. There are a lot of issues involved with integrating with any of the Facebook applications, including the ever-changing terms of service, and the requirements that you have paid business accounts and that you have to host your own machines to perform the API actions. Also, keep in mind that it was only a few years ago that with almost no warning Facebook decided to shut down all APIs that they had available, and that it was a while before they released more limited new ones.
As for Whatsapp specifically, the business APIs that they have available are limited in their functionality, and their terms of service would invalidate use by many of our clients. For example, companies that offer any kind of subscription service can't use the Whatsapp Business API. Also, you cannot ask for or receive any kind of payment information through the Whatsapp Business API. That pretty much rules out a lot of sales and customer service functions that many VICIdial clients would want to perform.
So, in summary, it's complicated to set up and manage, and it is of very limited use, so we aren't going to develop compatibility with it unless a customer wants to pay for it, and that is not likely given the limitations involved.
