In ratio Mode Vici doenst tranfer the call to agents

[macaruchi]

Hi!
I am experiecing a weird problem, using ratio mode, I have calls waiting with agents availables, Vici doesnt transfer the call to agents so the agents has 3 and 4 minutes waiting for calls. I checked

Any cluees ?

[omarrodriguezt]

Hello,
Post the version of vicidial you are using and also a print screen of real time reports.


Make sure your agents are not logged in as closer.

[williamconley]

Are you using Live Agent Answer (exten 8368) or Survey?

Are these calls inbound or outbound?