Statuses and DROP calls

[bghayad]

Hello;

vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine

Some Statuses are related to drop calls like: TIMEOT, NANQUE, AFTHRS, ... etc. But what I am noticing that these calls are not counted as drop calls in the DROP/ANSWER ratio that we can read it in the Real Time main report and in the Inbound Report - v2.

By the way, I have action settings for time out calls in queue and after working hours and no agent no queue, I am sending these drop calls to the voicemail.

So, how I can let these drop calls that its status is not DROP call (like TIMEOUT, NANQUE, AFTHRS) to be counted in the DROP/ANSWER ration?

Regards
Bilal

[bghayad]

Any help?

Regards
Bilal

[mflorell]

The version you are running is almost 3 years old, and we have made changes to how DROP call logging works, mostly related to the newer Drop-Lists function. I would strongly suggest upgrading your systems.