Customer 3-Way Hangup during call

[dominikPL]

I had that case: customer called and talking with agent, the agent parked customer and call to third party caller by transfer conference. Customer did not want to waiting anymore and hung up, when he did that hungup call with third party as well.
I found why this was happen. I have set Dead Call Max Seconds and this send agent to dispo when customer hang up.
Can I prevent this situation and use automaticly sending agent to dispo after each call?

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Agents are sent to dispo after each call automatically unless you have modified your campaign to "Disable Dispo Screen".

[dominikPL]

3) Agents are sent to dispo after each call automatically unless you have modified your campaign to "Disable Dispo Screen".

Yes, but they need to click hangup customer button. Agents want not click this button on each call, so I set max dispo time to 1s and this works like after customer hang up agent is sended to dispo screen automatically, but this affect on 3way calls.

[williamconley]

The vicidial system does not know which of those calls is a customer and which is a 3rd party. So once you're in a 3-way call, I don't think Vicidial can auto-kill the session. You could sponsor this as a new feature.

Something akin to:

"Apply DEAD call timeout feature to 3-way calls"

Do you want the 3-way call to be automatically terminated if the client hangs up? Or should the DEAD timeout kick in only if both the customer and the 3-way call have both already terminated?