Vicidial outbound predictive: Agent call not received

[arif08]

Hi,
Can any one help me? I am using ViciBox_v8.x86_64-8.0.1 and facing problem at outbound predictive dialling. Agent sometimes received call but cannot hear. Agent most of the times not get call while customer received the call from predictive outbound campaign but within 3-4 seconds call terminated saying good by. I have configured On-Hook=Y.
Log is bellow:

Case-1 (Agent sometimes received call but cannot hear):
[Aug 7 15:50:04] -- Executing [01819647443@default:1] AGI("Local/01819647443@default-00000004;2", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:50:04] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:50:04] -- <Local/01819647443@default-00000004;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:50:04] -- Executing [01819647443@default:2] Dial("Local/01819647443@default-00000004;2", "SIP/01819647443@09612316212,,tToR") in new stack
[Aug 7 15:50:04] == Using SIP RTP CoS mark 5
[Aug 7 15:50:04] -- Called SIP/01819647443@09612316212
[Aug 7 15:50:07] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 7 15:50:07] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:50:08] > 0x7fb1d0019270 -- Strict RTP learning after remote address set to: 172.16.252.8:11640
[Aug 7 15:50:08] -- SIP/09612316212-00000002 is making progress passing it to Local/01819647443@default-00000004;2
[Aug 7 15:50:08] > 0x7fb1d0019270 -- Strict RTP switching to RTP remote address 172.16.252.8:11640 as source
[Aug 7 15:50:09] > 0x7fb1d0019270 -- Strict RTP learning complete - Locking on source address 172.16.252.8:11640
[Aug 7 15:50:13] -- SIP/09612316212-00000002 answered Local/01819647443@default-00000004;2
[Aug 7 15:50:13] > Channel Local/01819647443@default-00000004;1 was answered
[Aug 7 15:50:13] -- Executing [8369@default:1] Playback("Local/01819647443@default-00000004;1", "sip-silence") in new stack
[Aug 7 15:50:13] NOTICE[16613][C-00000004]: channel.c:4302 __ast_read: Dropping incompatible voice frame on SIP/09612316212-00000002 of format ulaw since our native format has changed to (alaw)
[Aug 7 15:50:13] -- <Local/01819647443@default-00000004;1> Playing 'sip-silence.gsm' (language 'en')
[Aug 7 15:50:14] -- Executing [h@default:1] AGI("Local/01819647443@default-00000004;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----1") in new stack
[Aug 7 15:50:14] -- Executing [8369@default:2] AGI("SIP/09612316212-00000002", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:50:14] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:50:14] -- <SIP/09612316212-00000002>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:50:14] -- Executing [8369@default:3] AMD("SIP/09612316212-00000002", "2000,2000,1000,5000,120,50,4,256") in new stack
[Aug 7 15:50:14] -- AMD: SIP/09612316212-00000002 0000000000 (N/A) (Fmt: slin)
[Aug 7 15:50:14] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Aug 7 15:50:14] -- AMD: Channel [SIP/09612316212-00000002]. Changed state to STATE_IN_SILENCE
[Aug 7 15:50:14] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:50:15] -- <Local/01819647443@default-00000004;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----1 completed, returning 0
[Aug 7 15:50:15] == Spawn extension (default, 01819647443, 2) exited non-zero on 'Local/01819647443@default-00000004;2'
[Aug 7 15:50:15] -- AMD: Channel [SIP/09612316212-00000002]. HUMAN: silenceDuration:1000 afterGreetingSilence:1000
[Aug 7 15:50:15] -- Executing [8369@default:4] AGI("SIP/09612316212-00000002", "VD_amd.agi,8369") in new stack
[Aug 7 15:50:15] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Aug 7 15:50:15] -- <SIP/09612316212-00000002>AGI Script VD_amd.agi completed, returning 0
[Aug 7 15:50:15] -- Executing [8369@default:5] AGI("SIP/09612316212-00000002", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Aug 7 15:50:15] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Aug 7 15:50:15] -- <SIP/09612316212-00000002>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Aug 7 15:50:15] -- Executing [010*032*132*060*8600052@default:1] Goto("SIP/09612316212-00000002", "default,8600052,1") in new stack
[Aug 7 15:50:15] -- Goto (default,8600052,1)
[Aug 7 15:50:15] -- Executing [8600052@default:1] MeetMe("SIP/09612316212-00000002", "8600052,F") in new stack
[Aug 7 15:50:15] == Parsing '/etc/asterisk/meetme.conf': Found
[Aug 7 15:50:15] == Parsing '/etc/asterisk/meetme-vicidial.conf': Found
[Aug 7 15:50:15] -- Created MeetMe conference 1023 for conference '8600052'
[Aug 7 15:50:15] -- <SIP/09612316212-00000002> Playing 'conf-onlyperson.gsm' (language 'en')


Case-2 (Agent sometimes not get call while customer get the call from predictive outbound campaign and received but within 3-4 seconds call terminated):
[Aug 7 15:48:09] -- Executing [8300@default:1] Hangup("Local/8300@default-00000001;2", "") in new stack
[Aug 7 15:48:09] == Spawn extension (default, 8300, 1) exited non-zero on 'Local/8300@default-00000001;2'
[Aug 7 15:48:09] -- Executing [h@default:1] AGI("Local/8300@default-00000001;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Aug 7 15:48:09] -- <Local/8300@default-00000001;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Aug 7 15:48:10] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:48:15] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 7 15:48:15] -- Executing [01819647443@default:1] AGI("Local/01819647443@default-00000002;2", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:48:15] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:48:15] -- <Local/01819647443@default-00000002;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:48:15] -- Executing [01819647443@default:2] Dial("Local/01819647443@default-00000002;2", "SIP/01819647443@09612316212,,tToR") in new stack
[Aug 7 15:48:15] == Using SIP RTP CoS mark 5
[Aug 7 15:48:15] -- Called SIP/01819647443@09612316212
[Aug 7 15:48:18] > 0x7fb1e8040e70 -- Strict RTP learning after remote address set to: 172.16.252.8:17924
[Aug 7 15:48:18] -- SIP/09612316212-00000000 is making progress passing it to Local/01819647443@default-00000002;2
[Aug 7 15:48:18] > 0x7fb1e8040e70 -- Strict RTP switching to RTP remote address 172.16.252.8:17924 as source
[Aug 7 15:48:20] > 0x7fb1e8040e70 -- Strict RTP learning complete - Locking on source address 172.16.252.8:17924
[Aug 7 15:48:26] -- SIP/09612316212-00000000 answered Local/01819647443@default-00000002;2
[Aug 7 15:48:26] > Channel Local/01819647443@default-00000002;1 was answered
[Aug 7 15:48:26] NOTICE[16379][C-00000002]: channel.c:4302 __ast_read: Dropping incompatible voice frame on SIP/09612316212-00000000 of format ulaw since our native format has changed to (alaw)
[Aug 7 15:48:26] -- Executing [8369@default:1] Playback("Local/01819647443@default-00000002;1", "sip-silence") in new stack
[Aug 7 15:48:26] -- <Local/01819647443@default-00000002;1> Playing 'sip-silence.gsm' (language 'en')
[Aug 7 15:48:26] -- Executing [h@default:1] AGI("Local/01819647443@default-00000002;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----0") in new stack
[Aug 7 15:48:26] -- Executing [8369@default:2] AGI("SIP/09612316212-00000000", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:48:26] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:48:26] -- <SIP/09612316212-00000000>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:48:26] -- Executing [8369@default:3] AMD("SIP/09612316212-00000000", "2000,2000,1000,5000,120,50,4,256") in new stack
[Aug 7 15:48:26] -- AMD: SIP/09612316212-00000000 0000000000 (N/A) (Fmt: slin)
[Aug 7 15:48:26] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Aug 7 15:48:26] -- AMD: Channel [SIP/09612316212-00000000]. Changed state to STATE_IN_SILENCE
[Aug 7 15:48:27] -- AMD: Channel [SIP/09612316212-00000000]. Short Word Duration: 20
[Aug 7 15:48:27] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:48:27] -- <Local/01819647443@default-00000002;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----0 completed, returning 0
[Aug 7 15:48:27] == Spawn extension (default, 01819647443, 2) exited non-zero on 'Local/01819647443@default-00000002;2'
[Aug 7 15:48:29] -- AMD: Channel [SIP/09612316212-00000000]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Aug 7 15:48:29] -- Executing [8369@default:4] AGI("SIP/09612316212-00000000", "VD_amd.agi,8369") in new stack
[Aug 7 15:48:29] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Aug 7 15:48:29] -- <SIP/09612316212-00000000> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Aug 7 15:48:29] -- <SIP/09612316212-00000000> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Aug 7 15:48:29] -- <SIP/09612316212-00000000>AGI Script VD_amd.agi completed, returning 4
[Aug 7 15:48:29] == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/09612316212-00000000'
[Aug 7 15:48:29] -- Executing [h@default:1] AGI("SIP/09612316212-00000000", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Aug 7 15:48:29] -- <SIP/09612316212-00000000>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0

Thanks
Arif

[RockAllMoment]

Dose agent get a call from soft phone while login?

This issue seems like the agent isn't logged into a conference during agent login. So the customer hears "conf-onlyperson.gsm" this tone.

[williamconley]

OnHook = NO for outbound dialing.