DROPPED Calls in the real time

[bghayad]

Hello;

vicibox 8.1.2, vicidial 2.14-714a, Build 190628-1511 , asterisk 13.21.1-vici, Single Machine

As I see that the drop call counter for the real time report is not giving right number.
Calls that are reach to timeout in the queue and reach to the drop action (like voicemail) is not considered drop calls, why?
I have 2 calls dropped because the caller disconnected while he was in the queue and I have another 2 calls that reached to the timeout in the queue and went for the voicemail as a drop action. In the realtime, it is only showing the dropped is 2, and it should be 4. how can we resolve this?

DIALABLE LEADS: 0 CALLS TODAY: 4 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 1 / 0 DROPPED / ANSWERED: 2.000 / 1 DL DIFF: 0.00 STATUSES: NEW


---------- CALL STATUS STATS DOWNLOAD
+--------+----------------------+----------------------+------------+------------+----------+-----------+
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS /HOUR|
+--------+----------------------+----------------------+------------+------------+----------+-----------+
| DROP | Agent Not Available | UNDEFINED | 2 | 0:00:36 | 0:00:18 | 46.15 |
| TIMEOT | Inbound Queue Timeou | UNDEFINED | 2 | 0:02:00 | 0:01:00 | 46.15 |
+--------+----------------------+----------------------+------------+------------+----------+-----------+
| TOTAL: | 4 | 0:02:36 | 0:00:39 | 92.31 |
+------------------------------------------------------+------------+------------+----------+-----------+

Is there a place that we can configure the drop calls that will be calculated for the DROPPED by today?

Regards
Bilal

[williamconley]

If the action is not "DROP", but rather "VM", then it was not a "DROP".