Agent interface freeze

[brando16]

Hi all,


while the agent talk the agent interface close the call and go in freeze and user can only exit from browser and re-login but sometime the agent stay logged in and we must emergency logout for user per user.

This happens random and we doesn't know why.

someone have idea?

thanks

[mflorell]

Any messages on the browser console when this happens?

Have you tried upgrading to the latest svn/trunk version?

[brando16]

none message on console.

we have the latest version i hope where do check this?

[mflorell]

What is the version and build at the bottom of the vicidial.php page?

[brando16]

VERSION: 2.14-580a
BUILD: 161205-1650

[mflorell]

That version is almost a year old, I would suggest upgrading to the latest svn/trunk version.

[brando16]

ok thanks for the suggestion but how to do it?

[mflorell]

get the most recent svn/trunk code(http://wiki.vicidial.org/doku.php?id=svn)
follow the instructions for upgrading in the UPGRADE document

[brando16]

i follow the guide you provide me but i have 2.14 version so I not need to upgrade or I'm wrong?

my server is in production so before upgrade i need your confirm to update and if possible a changelog.

can you post this me?

[mflorell]

The build you are using is 11 months old, I still recommend an upgrade.

If you want a detailed changelog, just use an SVN browser like RapidSVN to view every change made since the revision you are using.

[brando16]

I followed the guide you provided me but the inbound stop working on all server the script agi_DID.agi hangup all call.
I submit rebuild con file on all server but nothing happens.

do you have idea?

[mflorell]

Did you upgrade your database schema?

[brando16]

no because the database are the lastest version!!!

[mflorell]

Do any errors show up in your Apache error_log file?

[brando16]

nothing is rilevant

[blackbird2306]

I think you are overloaded or there are network problems. Is it an ALL-IN-ONE Server, how many agents, which dial ratio and what is the load when this happens?

[joebiden]

Hi,

I was able to experience this, no network problem and i only have 10 agents after a call they cant do nothing on the gui it is totally stuck at hungup

[williamconley]

Workstation issue, most likely. What web browser are they using? Are they all on the same hardware and all experiencing the same Freeze Issue? Is it all at the same time, or each agent dies at a random moment?

[joebiden]

Hi,

They are using chrome, and yes they have the same hardware and experiencing the same freeze issue

[williamconley]

Cool. Try a single agent with Firefox and another with IE. and try one with better hardware AND with NO other software installed on the workstation.

Oh: Check your apache logs first. May be a hint in there if the problem is server-side.

Is it all at the same time, or each agent dies at a random moment?

[joebiden]

Hi,

We did try another hardware but it seems the same result, agent can do a disposition coz button hang up cant be clicked

Regards,

[williamconley]

Cool. Try a single agent with Firefox and another with IE. and try one with better hardware AND with NO other software installed on the workstation.

Oh: Check your apache logs first. May be a hint in there if the problem is server-side.

Is it all at the same time, or each agent dies at a random moment?

Out of all that, all you chose to respond to was "different" hardware? (Note that I said "Better" not "Different": If you went from one $25 refurbished celeron-based old workstation to a different one with the same specs, and the result was the same, you shouldn't be surprised, lol).

[joebiden]

Hi,

We tried it to an (Windows 10, i5 processor with 8GB of RAM and , 1GBbps LAN port, 500 GB HDD) and (Windows 10, i5 processor with 16GB of RAM and , 1GBbps LAN port, 500 GB HDD) . we still experience the freeze time, where agent cant click the hangup button to make a disposition. we tried different browser Chrome, Firefox, Microsoft Edge.


Regards,

[williamconley]

OK: Baby steps it is.

... AND with NO other software installed on the workstation.

Oh: Check your apache logs first. May be a hint in there if the problem is server-side.

Is it all at the same time, or each agent dies at a random moment?