3-way reporting

[Vince-0]

Hi,

We have 3-way calls while the customer is on hold.
We need to report on who made 3-way calls, destinations and duration but I find very little data in table.
EG:
select * from asterisk.user_call_log where call_type = 'XFER_3WAY';

Can I use call_date and xfer_hungup_datetime to calculate total duration of the 3-way call?
customer_hungup_seconds always = 0 - is this normal?

Are there any 3-way reports in newer versions or can we request development?

--
VERSION: 2.14-680a
BUILD: 180806-0752

[mflorell]

Yes there is limited information available on 3way calls in most cases, and it can depend on your configuration and how your agents are executing the 3way calls as to what logging information is available. There really aren't any new reports that focus on 3way calling, but we are always open to adding new reports. If you send in a detailed explanation of what you are looking for we can send you a quote: sales@vicidial.com

[Vince-0]

Will do thanks Matt!