Cancel Callback Hold

[ClearCall]

There are times when agents schedule callbacks but then the customer calls in before the time. The problem is that callback still shows up in their notifications on the scheduled day.
Is there an easy way to cancel a call back other than going into the database?

Vicidial VERSION: VERSION: 2.8-426a BUILD: 140214-1643
Asterisk Asterisk 1.8.25.0-vici

[mflorell]

If you set up the "AST_DB_dead_cb_purge.pl" script in your crontab then it can periodically clear out callback entries for leads that have had their status changed. Make sure to read the comments so you set the proper options:

dial1:~ # /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --help
allowed run time options:
[--purge-non-cb] = delete callback records of leads with no CBHOLD/CALLBK status
[--remove-dup-cb] = remove older duplicate callbacks for same user and lead_id
[--test] = test
[--quiet] = quiet
[--debug] = verbose debug messages
[--debugX] = extra verbose debug messages

[ClearCall]

Thank you very much.

[ERVINSULA]

HI
I would like to know if there is any posibility to clear lists of your campaign, but on the same time to hold the callback without loosing them

thank you all

[MJCoate]

Hello,

This isn't really possible. Callbacks are basically pointers in another table that reference the lead the callback was for. If you delete the list, you'll delete the lead including the phone number for that callback.

[elite_energy]

If you set up the "AST_DB_dead_cb_purge.pl" script in your crontab then it can periodically clear out callback entries for leads that have had their status changed. Make sure to read the comments so you set the proper options:

dial1:~ # /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --help
allowed run time options:
[--purge-non-cb] = delete callback records of leads with no CBHOLD/CALLBK status
[--remove-dup-cb] = remove older duplicate callbacks for same user and lead_id
[--test] = test
[--quiet] = quiet
[--debug] = verbose debug messages
[--debugX] = extra verbose debug messages

The script is commented out by default in my version of Vicidial - is it safe to use?

[mflorell]

Yes, it is safe to use, we have it enabled for dozens of clients.