Callback

[ghernandez]

Team,

We have disabled the agent from viewing the customer number under the agent portal. but when they set up a callback they are able to view the customer phone number anyways.
How can I hide the customer number inside the callback window?

[mflorell]

Since this can be done in more than one, way, please include the settings you have changed to hide the customer phone number.

[ghernandez]

Since this can be done in more than one, way, please include the settings you have changed to hide the customer phone number.

Under Campaign - Disable Alter Customer Phone & Under System setting - Label Phone Number.

[mflorell]

Please post this to the Issue Tracker, with a screenshot if possible.

[ghernandez]

Please post this to the Issue Tracker, with a screenshot if possible.

I just did sir, please let me know what else I can do.
http://www.vicidial.org/VICIDIALmantis/view.php?id=1180

[elismerkaj]

i want to do the contrary i mean when i make a callback it shows a fake numeber fake adress etc.i want that the agent see that.
any idea.i have isntalled the new vicibox9