blank calls

[JagdeepSingh]

hello

blank calls every time landing on inbound campaigns same series number (66138*****) last 5 digit always change. i m call back this number virtual machine say this voip service number. pls tell me how to fix this issue.

Thank you

[ambiorixg12]

There are many ways to block these calls

1) VICIdial did_system_filter option, the url method seems to be a good one, so you can use pattern match, but you will need to write your own script.

2) Make an Asterisk custom dial plan and send the calls to that piece code first to evaluale the ${CALLERID(num)} varaible against a black list

[williamconley]

You can also kill two birds with one stone: Send the calls to a Call Menu. Present a professional "welcome to widget co" introduction and allow pressing 0 to go to an operator (or 1 for sales, or 2 for service, or 3 for HR ..., etc). Of course, all those will be mapped to the same ingroup, but the caller doesn't know that. They will now believe you are a huge corporation with all these departments. Hang up if they don't press a button (play the call menu again with the last option: tell them "or press star to repeat these options" so that's the last thing they hear if they want to repeat ... then you don't have to repeat automatically, just hang up if they don't press star or anything else).

Plus: Your annoying caller will not press 0 if it's a machine.

Could buy you some time to do that programming before your annoying caller steps up their game and figures out how to press 0.

[JagdeepSingh]

thnkx ambiorixg12 for reply

[JagdeepSingh]

thnkx u williamconley m try this option