Possible to Mute 3Way call through API?

[cconroy]

I have a quick question, and thank you in advance!
We are initiating a 3way call with an IVR number using the api...

Code: Select all

http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=transfer_conference&value=DIAL_WITH_CUSTOMER&phone_number=919998888555&dial_override=YES

Now we are stopping and restarting these transfers, to account for sensitive information, and the multiple mp3 recordings is getting out of hand.

Is there a way, to use the API to mute /unmute or disable the 3way, heck, even place it on hold.

[cconroy]

If this is not possible any recommendations on how to handle "hiding" sensitive information from a recording?
Like I said earlier we are starting, stopping, and restarting resulting in numerous mp3 files, it would be nice to contain the call to one file and pause the recording in some way during those times.

[mflorell]

Have you tried enabling "Mute Recordings" in System Settings and in your campaign?