Press 1 IVR DTMF issue

[xenia2608]

When i start survey campaign Calls are getting hanged up automatically after passing through DTMF signal without playing Optin MSG.

Here is Asterisk CLI

[Sep 14 23:22:00] -- Called 9812076557173@default
[Sep 14 23:22:00] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST))
[Sep 14 23:22:00] -- <Local/9812076557173@default-00001919;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 14 23:22:00] -- Executing [9812076557173@default:2] Set("Local/9812076557173@default-00001919;2", "CALLERID(num)=18002752273") in new stack
[Sep 14 23:22:00] -- Executing [9812076557173@default:3] Dial("Local/9812076557173@default-00001919;2", "sip/icon/12076557173,,tTo") in new stack
[Sep 14 23:22:00] ERROR[9732][C-000029ef]: netsock2.c:305 ast_sockaddr_resolve: getaddrinfo("dialerliveagentclub", "(null)", ...): Name or service not known
[Sep 14 23:22:00] WARNING[9732][C-000029ef]: acl.c:835 resolve_first: Unable to lookup 'dialerliveagentclub'
[Sep 14 23:22:00] == Using SIP RTP CoS mark 5
[Sep 14 23:22:00] -- Called sip/icon/12076557173
[Sep 14 23:22:00] > 0x7f81e401fcc0 -- Strict RTP learning after remote address set to: 209.165.1.154:54772
[Sep 14 23:22:00] -- SIP/icon-0000192a is making progress passing it to Local/9812014781113@default-00001916;2
[Sep 14 23:22:00] -- Local/9812014781113@default-00001916;1 is making progress
[Sep 14 23:22:00] DTMF[9493][C-000029b9]: channel.c:4124 __ast_read: DTMF begin '1' received on SIP/icon-0000190d
[Sep 14 23:22:00] DTMF[9493][C-000029b9]: channel.c:4128 __ast_read: DTMF begin ignored '1' on SIP/icon-0000190d
[Sep 14 23:22:00] DTMF[9493][C-000029b9]: channel.c:4038 __ast_read: DTMF end '1' received on SIP/icon-0000190d, duration 70 ms
[Sep 14 23:22:00] DTMF[9493][C-000029b9]: channel.c:4108 __ast_read: DTMF end passthrough '1' on SIP/icon-0000190d
[Sep 14 23:22:00] -- <SIP/icon-0000190d>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Sep 14 23:22:00] -- Executing [8366@default:3] Hangup("SIP/icon-0000190d", "") in new stack
[Sep 14 23:22:00] == Spawn extension (default, 8366, 3) exited non-zero on 'SIP/icon-0000190d'
[Sep 14 23:22:00] -- Executing [h@default:1] AGI("SIP/icon-0000190d", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
[Sep 14 23:22:00] -- <SIP/icon-0000190d>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -------SIP 200 OK) completed, returning 0
[Sep 14 23:22:01] -- <SIP/icon-00001900>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0


During my testing it works without any flaws with the same carrier. Here is CLI


[Sep 16 01:46:04] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 16 01:46:04] -- Channel SIP/icon-00002b57 left 'simple_bridge' basic-bridge <c6bfaca0-743b-418e-bae1-218192525d8d>
[Sep 16 01:46:04] -- Executing [8366@default:1] AGI("SIP/icon-00002b57", "agi://127.0.0.1:4577/call_log") in new stack
[Sep 16 01:46:04] -- Channel Local/9818052508556@default-00002b96;2 left 'simple_bridge' basic-bridge <c6bfaca0-743b-418e-bae1-218192525d8d>
[Sep 16 01:46:04] == Spawn extension (default, 9818052508556, 3) exited non-zero on 'Local/9818052508556@default-00002b96;2'
[Sep 16 01:46:04] -- Executing [h@default:1] AGI("Local/9818052508556@default-00002b96;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0-----SIP 200 OK)") in new stack
[Sep 16 01:46:04] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TESTIVR))
[Sep 16 01:46:04] -- <SIP/icon-00002b57>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Sep 16 01:46:04] -- Executing [8366@default:2] AGI("SIP/icon-00002b57", "agi-VDAD_ALL_outbound.agi,SURVEYCAMP-----LB-----V9160145570000001474") in new stack
[Sep 16 01:46:04] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Sep 16 01:46:04] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20190916-014604_8052508556)
[Sep 16 01:46:04] -- <SIP/icon-00002b57> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Sep 16 01:46:04] > 0x7f81d0103ed0 -- Strict RTP switching to RTP target address 209.165.1.154:41924 as source
[Sep 16 01:46:04] -- <SIP/icon-00002b57> Playing 'unauthorized_wav.slin' (escape_digits=1238) (sample_offset 0) (language 'en')
[Sep 16 01:46:04] > 0x7f81d0103ed0 -- Strict RTP learning complete - Locking on source address 209.165.1.154:41924
[Sep 16 01:46:05] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 16 01:46:05] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 16 01:46:05] -- <Local/9818052508556@default-00002b96;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -0-----SIP 200 OK) completed, returning 0
[Sep 16 01:46:05] == Spawn extension (default, 138366, 2) exited non-zero on 'Local/9818052508556@default-00002b96;1'
[Sep 16 01:46:05] WARNING[25095][C-000045d9]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Sep 16 01:46:05] -- Executing [h@default:1] AGI("Local/9818052508556@default-00002b96;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Sep 16 01:46:06] -- <Local/9818052508556@default-00002b96;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Sep 16 01:46:06] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 16 01:46:06] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 16 01:46:20] DTMF[25149][C-000045d8]: channel.c:4124 __ast_read: DTMF begin '1' received on SIP/icon-00002b57
[Sep 16 01:46:20] DTMF[25149][C-000045d8]: channel.c:4128 __ast_read: DTMF begin ignored '1' on SIP/icon-00002b57
[Sep 16 01:46:20] DTMF[25149][C-000045d8]: channel.c:4038 __ast_read: DTMF end '1' received on SIP/icon-00002b57, duration 175 ms
[Sep 16 01:46:20] DTMF[25149][C-000045d8]: channel.c:4108 __ast_read: DTMF end passthrough '1' on SIP/icon-00002b57
[Sep 16 01:46:20] -- <SIP/icon-00002b57> Playing 'optin_thankyou_gsm.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Sep 16 01:46:26] -- <SIP/icon-00002b57>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Sep 16 01:46:26] -- Executing [173*199*122*093*8600051@default:1] Goto("SIP/icon-00002b57", "default,8600051,1") in new stack
[Sep 16 01:46:26] -- Goto (default,8600051,1)
[Sep 16 01:46:26] -- Executing [8600051@default:1] MeetMe("SIP/icon-00002b57", "8600051,F") in new stack



Can any one help me to figure out the problem?

[ambiorixg12]

After press the DTMF the optin_thankyou_gsm.gsm' is not played, then the call is sent to the agi-VDAD_ALL_outbound.agi that script should send the calls out to the agents that are logged in, but that also fails, So question what change when it works and when it does not work ?

[xenia2608]

After press the DTMF the optin_thankyou_gsm.gsm' is not played, then the call is sent to the agi-VDAD_ALL_outbound.agi that script should send the calls out to the agents that are logged in, but that also fails, So question what change when it works and when it does not work ?

when i test this using some test DID leads in campaign with dial level 2 or 3 (DID is configured in zoiper and xlite) in a way to ring max 3 calls, i get calls and DTMF works properly and calls get landed to login agent . But when i test it on regular leads having landline or cellphone number , calls doesn't reach login agents , it is just getting hanged up .

If this is carrier issue then test leads should also not work. Even i tried to replicate same scenario and setting in actual camp with same dial level of 2 or 3 to ring max 3 to 4 number, just to avoid if carrier is blocking too many DTMF , but still no calls getting connected to agents.

Already tried to change DTMFmode , but nothing seems to work . Tested with another carrier but seems it blocks DTMF signal.

Checked list report , out of 10k leads, more than 5000 have PM status and about 500 have PU status. Already tried it on many different set of list in case leads are not valid or customer is just hanging up after listening to first message . But still its not possible out of 5000 PM leads not even a single customer waited to get connected to agents.

This is fresh install on cloud .

[mflorell]

Have you tried a different carrier? Most of the auto-dial-friendly carriers out there do not handle DTMF very reliably.

[xenia2608]

Have you tried a different carrier? Most of the auto-dial-friendly carriers out there do not handle DTMF very reliably.

Seems, this is only option left to try . Any suggestion for carrier ..

Thanks