High CPU load on client computer when logged in as agent

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High CPU load on client computer when logged in as agent

Postby dspaan » Thu Sep 26, 2019 3:49 am

It's the second time now i encounter this. The CPU of the client computer goes to 100% and stays there once you login as agent with a webphone. With a softphone the situation slightly improves but still audio is choppy at times. This screenshot is from a brand new laptop from a client with nothing installed, no anti virus, no bloatware, nothing.

Image

What could be causing this? We looked up some reviews of this laptop which were also quite negative. But even years ago i could run vicidial on the oldest most minimal computers. Are they really fabricating computers that have less power then computers from 5 years ago?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1377
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: High CPU load on client computer when logged in as agent

Postby ambiorixg12 » Thu Sep 26, 2019 6:54 am

Try using using a different browser or OS, or verify if some update it is needed
ambiorixg12
 
Posts: 453
Joined: Tue Sep 17, 2013 10:35 pm

Re: High CPU load on client computer when logged in as agent

Postby dspaan » Thu Sep 26, 2019 7:02 am

I can't test that right now but last time i was at a client who had this issue we tried Chrome, Firefox and Opera. We ended up not using the laptops and using older desktop machines instead.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1377
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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