Problem "Sorry, your phone login and password are not activ"

[vorobyov_ms]

Hi ! Good day !

I'm added user "3000" in menu " Add A New User" but after entered data of user 3000 (login and password) in web interface of agents i had mesasage "Sorry, your phone login and password are not active in this system, please try again". Why i'm had this message everytime ???
How to solve this problem?

[ambiorixg12]

If you re login as agent, you have 2 login sections, phone login and user login make sure you re using correct information

[ed123]

now, is the time to read the manual..

[GenXOutsourcing]

Did you create a phone for the new user? Did you tell the system what phone is for this user?

And yes, read the manual..............