vicidial.org

by **ruben23** » Thu Sep 26, 2019 7:02 pm

Version: 2.14b0.5
SVN Version: 2962
DB Schema Version: 1540
DB Schema Update Date: 2018-04-07 04:23:58
Password Encryption: DISABLED - S1 - C1
Auto User-add Value: 101
Recording Prompt Count: 0
Install Date: 2017-04-22
Asterisk 1.8.23.0-vici
Multi Server - 1 Database/Web/Asterisk 01 and 1 Asterisk Server 02

HI guys i have a problem running on Avatar on vicidial where when the calls are on its peak, im getting overlapped calls happening on the call floor and the Load Average os the Database server is not that much Hitting 2.5 on htop and tried monitoring it with mytop for locked tables on the database and none so far i see, any suggestion guys.?

an the weird part is that even i stop dialing and all the agents are logout my asterisk server is still dialing its not stopping realtime at all any idea guys, seems to process the last previous calls

by **ed123** » Sun Sep 29, 2019 11:57 pm

How many agents dialing at the same time?

by **ruben23** » Mon Sep 30, 2019 10:03 am

we have like 30 Agents

Running on 1 Database/Web and 1 Asterisk Server

by **fogita** » Mon Sep 30, 2019 7:52 pm

"an the weird part is that even i stop dialing and all the agents are logout my asterisk server is still dialing its not stopping realtime"

Can you check if it's really dialing in the asterisk logs, if not its just the Realtime Display, try examining the asterisk DB using mysqlcheck, usually its a corrupt tables.

Regards,

Ogie Dela Cruz

by **ed123** » Tue Oct 01, 2019 2:57 am

For my every setup, I make sure that I only allow 25 agents max per asterisk server.

by **ed123** » Tue Oct 01, 2019 2:59 am

Check your db tables, process and io of your db server.

by **ruben23** » Thu Oct 03, 2019 8:14 am

ed123 wrote:Check your db tables, process and io of your db server.

any idea how do i check process on database, i will use mytop.? and for I/O..?

by **ruben23** » Thu Oct 03, 2019 8:16 am

fogita wrote:"an the weird part is that even i stop dialing and all the agents are logout my asterisk server is still dialing its not stopping realtime"

Can you check if it's really dialing in the asterisk logs, if not its just the Realtime Display, try examining the asterisk DB using mysqlcheck, usually its a corrupt tables.

Regards,

Ogie Dela Cruz

Yes on the asterisk call logs it still dialing while on the real time its already end by Out is appearing

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OVERLAPPING CALLS

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