HOW TO ADD LEADS IN THE HOPPER

[MALUK]

I am uploading leads in the lists but after that it is not appearing in the hopper

[ambiorixg12]

Did you verify the setting on that campaign, like call time and any other setting that could affect the dialing ?

[ruben23]

I am uploading leads in the lists but after that it is not appearing in the hopper

PLEASE Check your campaign settings, check the Call Time, the hopper Level ( try to Force reset Hopper level) and also how did upload your leads.? Worst case possible the Vicidial LIsts tables are corrupted you need to fix it

[marcelo]

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Changed the

Minimum Hopper Level: 1

Will that do it?

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I am back to square one.
After running correct yesterday, campaign ran out of leads.
This is a test campaign with very few leads.
I load 3 new ones and now I am stuck on having leads but not in the dial hopper.

This campaign has 3 leads to be dialed in those lists - HIDE

This campaign has 0 leads in the dial hopper

Please advise.

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WEIRD -- The hopper got filled with the 8 leads "to be dialed" but after a long time more than 120 seconds as expected. Probably 1 1/2 hour after leads to be dialed where available it were moved into the hopper, and I am inside of my campaign time.

> > > > > > > > > > > Question 3: Any input on this behavior?

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I am uploading leads in the lists but after that it is not appearing in the hopper

PLEASE Check your campaign settings, check the Call Time, the hopper Level ( try to Force reset Hopper level) and also how did upload your leads.? Worst case possible the Vicidial LIsts tables are corrupted you need to fix it

Marcelo Here

- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz

I have a similar issue but it relates to LEAD RECYCLING WITHIN THIS CAMPAIGN:

This is a TEST campaign, very little amount of leads.

My configuration on LEAD RECYCLING is:

STATUS ATTEMPT DELAY ATTEMPT MAXIMUM LEADS AT LIMIT ACTIVE
A 120 10 0 Y
AA 120 10 0 Y
CALLBK 120 10 0 Y
CBHOLD 120 10 0 Y
NA 120 10 0 Y
NEW 120 10 0 Y

Status withing active list is:

STATUSES WITHIN THE ACTIVE LISTS FOR THIS CAMPAIGN: - HIDE STATUS STATUS NAME CALLED NOT CALLED DIALABLE PENETRATION
AA Answering Machine Auto 3 0 0 0%
CALLBK Call Back 0 6 6 0%
CBHOLD Call Back Hold 2 0 0 0%
DEC Declined Sale 10 0 0 0%
DROP Agent Not Available 2 0 0 0%
NI Not Interested 1 0 0 0%
SUBTOTALS 18 6
TOTAL 24 6 0%

> > > > > > Question 1: Although CALLBK is configured at my LEAD RECYCLING it has not been called or put on the hopper, why?

Campaign shows:

This campaign has 6 leads to be dialed in those lists - HIDE

This campaign has 0 leads in the dial hopper


> > > > > > > > > Question 2: I am on a conundrum here, Agent cannot login because of "Sorry, there are no leads in the hopper for this campaign," and no leads get into the hopper. What can I do?

Please advise.