Problem with the dialer

[msansot]

Hi:

I have a big problem never seen before.

I have mi campaign working with not problems, but when i review the information i found this:

Query: select first_name, last_name, status, phone_code, phone_number,lead_id from vicidial_list where first_name like '%areta p%';
first_name last_name status phone_code phone_number lead_id
ARETA POLNA SANTA 000000326583166 DROP 01762 32394012 368378

and if i Compare with log, i have a inconsistence.

Query: select lead_id, user, user_group, call_date, status from vicidial_log where lead_id='368378' order by call_date;
lead_id user user_group call_date status
368378 Pamela TMKBR 2007-10-01 11:17:21 CBHOLD
368378 franlima TMKBR 2007-10-01 13:33:02 001
368378 mayara TMKBR 2007-10-03 15:54:18 CBHOLD
368378 VDAD NULL 2007-10-03 17:15:53 DROP

If the campaign has so dial status NEW, why the system call again?

Some body can help me?

Thanks

[mflorell]

I am not really sure as to your problem.

If a lead is set to CBHOLD, it means that an agent has set that lead to be called back at a specific time. If that time comes and CALLBK is set to a dial status then the lead will be dialed again.

[msansot]

but.. the problem is that if you can see the status is 001 not callback or cbhold, so i don´t understand why the dialer is dialing again.

status 001 = sale but i have distinct status for the language.

Thanks

[mflorell]

If you had full logging turned on I would recommend checking the hopper log for the third time the lead was called.

Do you use any lead recycling?

[msansot]

No, I don't use recycling, just have one status "NEW" to be dialed, i was looking all the configuration, i think that could exist a problem with "Alt Number Dialing" option, i activated but the options to be dialed was "B", "N", "NA" and "DC". I don't understand why re-dial a status "001", I deactivate and i'm testing, i let you know what happen.

Thanks.