Hangup again option on dispo screen

[muyousif]

Hi,

Could you please confirm why we have hangup again option on vicidial agent dispo screen, what is purpose and is it possible to disable it?


VERSION: 2.14-684a
BUILD: 180812-0902

[williamconley]

It's there because some situations result in a failure to hang up the customer, this offers the agent a 2nd chance to kill the call. I've never had a client ask about it, I have no idea if anyone has ever needed it. lol

To hide it, modify /srv/www/htdocs/agc/vicidial.php around lines 13639 and 19613 ...

about 13639 find:

Code: Select all

document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\"><?php echo _QXZ("Hangup Again"); ?></a>";

Change to:

Code: Select all

document.getElementById("DispoSelectHAspan").innerHTML = "";

about 19613 find:

Code: Select all

<a href="#" onclick="DispoHanguPAgaiN()"><?php echo _QXZ("Hangup Again"); ?></a>

Delete that portion of code. Not the part enclosing it, just that specific "a" element.

To disable it (but leave it visible), modify /srv/www/htdocs/agc/vicidial.php around lines 13639 and 19613 ...

about 13639 find:

Code: Select all

document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\"><?php echo _QXZ("Hangup Again"); ?></a>";

Change to:

Code: Select all

document.getElementById("DispoSelectHAspan").innerHTML = "<?php echo _QXZ("Hangup Again"); ?>";

about 19613find:

Code: Select all

<a href="#" onclick="DispoHanguPAgaiN()"><?php echo _QXZ("Hangup Again"); ?></a>

Change to:

Code: Select all

<?php echo _QXZ("Hangup Again"); ?>