Hopper Gets NO Leads

[marcelo]

Marcelo Here

- ViciBox v.9.0.0 190913-1108 * Released on Friday the 13th during a full moon. So spooky, much wow! |Vicidial 2.14-588c BUILD 190925-1346 | Asterisk 13.27.0-vici | Linux version 4.12.14-lp151.28.16-default | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel(R) Xeon(R) CPU E5-2450 0 @ 2.10GHz

I have come from a TEST campaign that in the beginning gave me the same trouble:

>>>>>>>>>>> The Hopper does NOT get any leads

Situation is for production campaign with 500 leads uploaded to it.

a) Campaign ACTIVE

b) Minimum Hopper Level = 1

c) Agent logged in and ready, and could manually call a lead and disposition it.

d) STATUSES WITHIN THE ACTIVE LISTS FOR THIS CAMPAIGN:

STATUS STATUS NAME CALLED NOT CALLED DIALABLE PENETRATION
A Answering Machine 0 1 1 0%
CALLBK Call Back 0 9 9 0%
DNC DO NOT CALL 1 0 0 100%
DUMMY DUMMY DISP 0 7 7 0%
NEW New Lead 0 489 489 0%
SUBTOTALS 1 506
TOTAL 507 506 0%

Note: All leads were on NEW and forcible put in other state as NEW leads were not coming into the hopper. n.e. It did not help.

e) Call Time: default 8am to 6pm

f) LEAD RECYCLING WITHIN THIS CAMPAIGN:

STATUS ATTEMPT DELAY ATTEMPT MAXIMUM LEADS AT LIMIT ACTIVE DELETE
A 120 10 0 DELETE
AA 3600 10 0 DELETE
AB 600 10 0 DELETE
B 600 10 0 DELETE
CALLBK 120 10 0 DELETE
N 1800 10 0 DELETE
NA 1800 10 0 DELETE
NEW 120 10 0 DELETE
XDROP 10800 10 0 DELETE

g) List ID:101
Active: Y

>>>>>>>>>>>>> Any hint why the hopper gets NO lead? Any log to look into? <<<<<<<<<<<<<<<<<<

"This campaign has 499 leads to be dialed in those lists
This campaign has 0 leads in the dial hopper"

Please advise.
Please please advise.



Many thanks in advance



******************* BEGIN Editing after submission *************************
Read article

http://www.vicidial.org/VICIDIALforum/v ... hp?p=57337


2) Then run it in debug mode
perl /usr/share/astguiclient/AST_VDhopper.pl --debug

vicibox9:/home/marcelo # perl /usr/share/astguiclient/AST_VDhopper.pl --campaign=QWERTY --debug


----- DEBUG -----

TIME DEBUG: -5.00|-4|1| GMT: 14:43
SELECT list_id FROM vicidial_lists where ( ( (active='N') or ( (active='Y') and (expiration_date < "2019-10-28") ) ) and
(campaign_id IN('QWERTY') ) );Inactive Lists: 0
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2019-10-28 10:43:02' and status='ACTIVE
' and campaign_id IN('QWERTY') ;|
hopper DNC count: 0
---------------Auto Hopper Level Enabled For QWERTY---------------------
Number of Agents = 0
Number of Paused Agents = 0
Auto Dial Level = 1
Dial Timeout = 60
Dial Timeout Multiplier = 1
Auto Hopper Multipier = 1
Minimum Hopper Level = 1
Auto Hopper Level Adjustment = 0
Final Hopper Level = 1

CAMPAIGNS TO PROCESSES HOPPER FOR: 1|0
VLC Dup Check Live Calls: 0|0|0

Starting hopper run for QWERTY campaign- GMT: 8am-6pm HOPPER: 1 ORDER: DOWN 5th NEW|N|LEAD_DESCEND
hopper READY count: 0
Processing GMT for list 101
campaign lists count ACTIVE:1 | TOTAL:1
hopper DONE cleared: 0E0
hopper GMT BAD cleared: 0E0
no lead filter defined for campaign: QWERTY
drop lockout time 24(86400) defined for QWERTY
leads to call count: 0
NEW leads to call count: 0
ERROR CANNOT ADD ANY NEW LEADS TO HOPPER
hopper too low (0|1) starting hopper dump
Getting Leads to add to hopper
looking for RECYCLE leads, maximum of 1
RECYCLE leads to call count: 0
looking for 0 NEW leads mixed in with 1 other leads
Adding to hopper: 0
DONE with this campaign
VLC Dup Check Rejected: 0

SUMMARY: 1 campaigns
QWERTY 0 1 0
DONE. Script execution time in seconds: 0
vicibox9:/home/marcelo #


We see <<<<<<<<<<<<<<<<<<<<<<

NEW leads to call count: 0
ERROR CANNOT ADD ANY NEW LEADS TO HOPPER
hopper too low (0|1) starting hopper dump

Although QWERTY campaign shows:

Campaign ID: QWERTY
STATUSES WITHIN THE ACTIVE LISTS FOR THIS CAMPAIGN:
NEW New Lead 0 489 489 0% <<<<<<<<<<<<<<<< 489 DIALABLE leads

******************************** END of editing after submitting ****************************



********************** ALL OF A SUDDEN [ Happening without warning; unforeseen] ************************

This campaign has 499 leads to be dialed in those lists - HIDE

This campaign has 1 leads in the dial hopper <<<<<<<<<<<<<<< What did happen here?????? Took 3 hours to load a lead to the hopper (I already lost my Agent)

>>>>>>>>>>>>>>>>> Why this happen? Why takes so long for the hopper to have its fi1rst lead on the hopper? <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Please advise.

**************************End of ALL OF A SUDDEN *************************************************************************

[garski]

Try to run this on CLI

/usr/share/astguiclient/AST_VDhopper.pl -q --debugX

this will show you the error you been having.

[marcelo]

Try to run this on CLI

/usr/share/astguiclient/AST_VDhopper.pl -q --debugX

this will show you the error you been having.

I did X on debug but here is the short version


vicibox9:/home/marcelo # /usr/share/astguiclient/AST_VDhopper.pl -q --debug --campaign=QWERTY | more

----- DEBUG -----

TIME DEBUG: -5.00|-4|1| GMT: 15:44
SELECT list_id FROM vicidial_lists where ( ( (active='N') or ( (active='Y') and (expiration_date < "2019-10-28") ) ) and
(campaign_id IN('QWERTY') ) );Inactive Lists: 0
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2019-10-28 11:44:32' and status='ACTIVE
' and campaign_id IN('QWERTY') ;|
hopper DNC count: 0
---------------Auto Hopper Level Enabled For QWERTY---------------------
Number of Agents = 0
Number of Paused Agents = 0
Auto Dial Level = 1
Dial Timeout = 60
Dial Timeout Multiplier = 1
Auto Hopper Multipier = 1
Minimum Hopper Level = 1
Auto Hopper Level Adjustment = 0
Final Hopper Level = 1

CAMPAIGNS TO PROCESSES HOPPER FOR: 1|0
VLC Dup Check Live Calls: 0|0|0

Starting hopper run for QWERTY campaign- GMT: 8am-6pm HOPPER: 1 ORDER: DOWN 5th NEW|N|LEAD_DESCEND
hopper READY count: 1
Processing GMT for list 101
campaign lists count ACTIVE:1 | TOTAL:1
hopper DONE cleared: 0E0
hopper GMT BAD cleared: 0E0
no lead filter defined for campaign: QWERTY
drop lockout time 24(86400) defined for QWERTY
leads to call count: 499
NEW leads to call count: 489

SUMMARY: 1 campaigns
QWERTY 499 1 1
DONE. Script execution time in seconds: 0
vicibox9:/home/marcelo #


>>>>>>>>>>>>>>> It all of a sudden

leads to call count: 499
NEW leads to call count: 489

>>>>>>>>>>>>>>> Any clue, anybody?????????????????? <<<<<<<<<<<<<<<<<<



**************** Post editing
I have an Agent starting working the campaign but there was a huge, minutes delay, between "Live Calls." In more then 8 minutes the system only enter into 6 calls and transferred to "Live" only two, Agent remained idle for few minutes and no third "Live" call came in until we drop the campaign.


+--------------------------+------------+------------+--------+
| Average Wait time between calls 0:00:26| <<<<<<<<<<<< This is insane >>>>>>>>>>>>> Any Idea?
+-------------------------------------------------------------+

[garski]

Increase the Minimum Hopper Level to 100 or more.

[marcelo]

Increase the Minimum Hopper Level to 100 or more.

I am maintaining Dial Method: RATIO -- an one-to-one call to Agent.

Will setting Minimum Hopper Level to 100 or more influence " Dial Method: RATIO" negatively?

Please advise.

[garski]

No. Ratio will depend on the available agents waiting for call. Hopper is set of leads already filtered and ready to use by the campaign.

[marcelo]

No. Ratio will depend on the available agents waiting for call. Hopper is set of leads already filtered and ready to use by the campaign.

It still NO good.


Campaign shows: NEW New Lead 0 489 <<< Not yet called.
RECYCLE: |QWERTY|NEW|120|10|2019-10-28 17:58:59|

Running AST_VDhopper.pl -q --debug --campaign=QWERTY <<<<<<<<<<<<<<<< See results/part following
....
no lead filter defined for campaign: QWERTY
drop lockout time 24(86400) defined for QWERTY
leads to call count: 0
NEW leads to call count: 0
ERROR CANNOT ADD ANY NEW LEADS TO HOPPER
hopper too low (0|100) starting hopper dump
Getting Leads to add to hopper
looking for RECYCLE leads, maximum of 100
RECYCLE leads to call count: 0
looking for 20 NEW leads mixed in with 80 other leads
Adding to hopper: 0
DONE with this campaign
VLC Dup Check Rejected: 0

SUMMARY: 1 campaigns
QWERTY 0 100 0
.......


> > > > > > > > > > Question 1: Is this the culprit?

>>>>>>>>>>>>>>>> looking for 20 NEW leads mixed in with 80 other leads <<<<<<<<<<<<<<<<<<<

> > > > > > > > > > Question 2: Are we only adding 20 NEW if there is already 80 others available to mix with?

Please advise.

[marcelo]

No. Ratio will depend on the available agents waiting for call. Hopper is set of leads already filtered and ready to use by the campaign.

It still NO good.


Campaign shows: NEW New Lead 0 489 <<< Not yet called.
RECYCLE: |QWERTY|NEW|120|10|2019-10-28 17:58:59|

Running AST_VDhopper.pl -q --debug --campaign=QWERTY <<<<<<<<<<<<<<<< See results/part following
....
no lead filter defined for campaign: QWERTY
drop lockout time 24(86400) defined for QWERTY
leads to call count: 0
NEW leads to call count: 0
ERROR CANNOT ADD ANY NEW LEADS TO HOPPER
hopper too low (0|100) starting hopper dump
Getting Leads to add to hopper
looking for RECYCLE leads, maximum of 100
RECYCLE leads to call count: 0
looking for 20 NEW leads mixed in with 80 other leads
Adding to hopper: 0
DONE with this campaign
VLC Dup Check Rejected: 0

SUMMARY: 1 campaigns
QWERTY 0 100 0
.......


> > > > > > > > > > Question 1: Is this the culprit?

>>>>>>>>>>>>>>>> looking for 20 NEW leads mixed in with 80 other leads <<<<<<<<<<<<<<<<<<<

> > > > > > > > > > Question 2: Are we only adding 20 NEW if there is already 80 others available to mix with?

Please advise.


************** POST after editing ******************
@garski it is happening calls on precise a 3 minutes gap between calls. <<<<<< <<<<< <<<< <<<<< Does this say anything?
I am testing TESCAMP and it is doing the gap precise a 3 minutes gap between calls.

Please advise.

**************** POST post editing
It looks like the AST_VDhopper.pl is not pulling all my recyclable leads, like A(Agent Answering Machine) nor NEW.

STATUS ATTEMPT DELAY ATTEMPT MAXIMUM
A 120 10 <<<<<<<< this is 120 seconds just for the sake of testing, and quick recycling.
NEW 120 10


Although having leads on these two categories, as QWERTY has almost 500 NEW leads, they do not get fed to the hopper.

Please advise.

[marcelo]

[Soved]

Hopper VLC Dup Check: changed to No.
Time to 24 hours.
Max Hopper leads: 50

Hopper count: 51