Own Crm Integration Code

[Aneel1983]

Hi,
I have own crm in asp.net application.
I need to integrate vicidial with my CRM and make manual dial and autodial code.
How to achived that one.

[mflorell]

"integration" is a very broad term, what exact functions do you want to be connected, and how do you want them to be triggered?

[Aneel1983]

I need manual dial and auto-dial code functions.

[ed123]

Try check the http://vicidial.org/docs/NON-AGENT_API.txt and http://vicidial.org/docs/AGENT_API.txt

[Aneel1983]

I read the entire document if AGENT_API.txt.
In that document have no functionality of login.
With out login we are unable to communicate the soft phone for external_dail

[ed123]

Can you please describe more what you are trying to accomplish here?

[geilt]

The login is done via using the link and posting the data.

Unless they are remote agents, you need to run Vicidial in the background and control it via API.

This means at minimum, something that opens Vici in a Background Window or iFrame via basic post and keeps that open.

And then API commands for manual dial, disposition, and hangup, as well as possibly make VICI dial itself pop open leads on the screen for auto dialing.

This is a massive undertaking...believe me I know...I've done it all and more.

[roger.milligan]

In that document have no functionality of login.

Is this perhaps what you are looking for?
10.99.80.99/agc/vicidial.php?VD_login=6969&VD_campaign=999999&phone_login=12345&phone_pass=nophone&VD_pass=6969
( just an example)
You will see these in the URL when you logout as Agent and log in again.

This can be used to open the ViciDial agent UI and can be run in an iFrame as mentioned above. Once this is running you can drive it using the API calls.