Easiest way to manual redial after dispo

[ccabrera]

Hello all,

What would be the easiest way to redial a number after dispositioning it?

Let's say agent is in a call received by autodialing, then by any reason, the call gets disconnected. Agent has to dispo the call, but he wants to redial the same number immediately to complete the transaction.

I can't use lead recycling because any agent could receive the redialed call, and using a regular callback takes "too much time" to fill the date and time.

I guess I could use the Agent Dispo URLs to call a script which in turn uses the Agent API to manually dial the number again, but maybe there's an easier option which I'm unaware of?

Regards.

[ambiorixg12]

Dispo URL and sending the call to an AGENTDIRECT INGROUP would be great, other method is use call history on the agent screen to dial manually the number

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

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3) Sending to agentdirect would fail as the call has already terminated (sorry ambiorix12). But I like your concept of a dispo url. You could just create a special dispo meaning "get this call back!" (perhaps RECALL) and set the dispo url to use the agent API to manual-redial so the lazy agent doesn't have to do the work. These marvelous time-saving devices can actually perform menial tasks for us so we can be lazy (or concentrate on sales).

[roger.milligan]

Hi.

The simplest method that our agents use is to dispo the call as CALLBK and to set an immediate USERONLY callback. They can go into their callbacks and redial from there.

Roger

[williamconley]

... and using a regular callback takes "too much time" to fill the date and time.

[roger.milligan]

Oops. Just trying to help (and doing it during an all night DB repair and optimize session). How do you delete a post!?

[williamconley]

We all try, and we all skim a little too much sometimes. Keep helpin' out.