System Changes Status AB to B, Why?

[cromerorey]

HI, I have a issue with our outbound calls.

For numbers that have some issue, for example, "Number Disconnect", "Number Out of Service", "TurnOff"etc., always set a BUSY 'B' Status, when the real status must be AB.

CALLS TO THIS LEAD:
# DATE/TIME LENGTH STATUS TSR CAMPAIGN LIST LEAD HANGUP REASON PHONE
1 2019-12-03 15:50:59 0 AB VDAD NEW_CAMP 5000 5440618

# LEAD ID STATUS VENDOR ID LAST AGENT LIST ID PHONE NAME CITY SECURITY LAST CALL
1 5440618 B MONOOFERTA TDC OUT N VDAD 5000

How can I do to modify this procedure?
The issue with this change, is for automatic lead recycling rules.

Version: 2.14b0.5
SVN Version: 2840
DB Schema Version: 1522
DB Schema Update Date: 2017-10-13 11:27:05

Regards

[williamconley]

I'm not sure what you are asking or what's happening. Are you asking how to change a status selected by your agent so lead recycling happens? Are you saying that you want automatic "Number Disconnect" results to instead show as AB, even though AB is "autodialed busy" and not "number disconnect"?