Stuck setting upon vicidial carriers/softphones/dial number.

[dhijrwn]

Hello guys. I am new here and new to vicidial setup.

vicidial v.8.1.2
asterisk v11

We tried to setup vicidial cluster server. We are done with our installation setup with the working vicidial + zoiper for softphone. We already added our users, campaigns, user_group, leads, phones/sipaccount and trying to do an outbound call and get calls from vicidial but still doesn't work. We added our carrier using trunk(gotrunk and sip.us services) and tried to log in in vicidial agent but still doesn't get any call or vicidial to dial any number in our leads.We don't know what is the correct settings or services or tools to dial a numbers using vicidial or dial number leads. Can you help us please? Thanks.

[ambiorixg12]

Dont know mybe I'm wrong but it looks you dont know the basic concepts of how to make a basic outbound campaing, which is not a big problem, but before you been thinking on cluster installation make sure you can handle a basic outbount campaing

In the other hand if you have cluster you need to tell what it is exactly the cluster desging , how many servers ?

[dhijrwn]

We have 4 servers which is web, database, archive, and tel. We watched tutorial on how to create an outbound list campaign and load leads on that campaign.

[ed123]

Maybe a stepbystep you did when you setup the server?

[dhijrwn]

Maybe a stepbystep you did when you setup the server?

all servers are connected.

[ed123]

type "screen -ls" to all your asterisk server.

[dhijrwn]

type "screen -ls" to all your asterisk server.

tel server
There are screens on:
1971.ASTfastlog (Detached)
1968.ASTVDremote (Detached)
1965.ASTVDauto (Detached)
1962.ASTlisten (Detached)
1959.ASTsend (Detached)
1956.ASTupdate (Detached)
1795.asterisk (Detached)
1790.astshell20200112161353 (Detached)
8 Sockets in /var/run/screens/S-root.

web server
There are screens on:
3005.ASTemail (Detached)
3002.ASTVDadFILL (Detached)
2999.ASTfastlog (Detached)
2996.ASTVDadapt (Detached)
2815.asterisk (Detached)
5 Sockets in /var/run/screens/S-root.

db server
There are screens on:
1627.ASTemail (Detached)
1624.ASTVDadFILL (Detached)
1621.ASTVDadapt (Detached)
3 Sockets in /var/run/screens/S-root.

[williamconley]

Baby steps. Start at page one of the Vicidial Manager's Manual. Don't skip anything. (Did I mention DON'T skip anything? Seriously: If you think to yourself "i already did that, I'll skip it", slap yourself and start OVER! lol)

Go step by step, page by page. Don't use anything you had previously set up. Two possibilities: One, you'll get a functional system or Two, you'll have a problem. In either case you won't have spent any money, just some learning time. Obviously we're talking about possibility two ... so:

If you have a problem, post the Manual page and line number, the expected result and what actually happened. In detail. Also post the likely related configuration settings (not "all" of the settings) and hopefully post asterisk CLI output from a single "beginning to end" example of your problem. Not 3000 lines of unrelated code, but ONE example with nothing missing.

That output will give us a hint at where you should look, or an actual "this is what's wrong", instead of taking pot-shots at it. This method has gotten thousands of new users online with equipment ranging from a virtual server in virtualbox on a laptop to a 40-core server with 256G of RAM and a RAID10 array.

Happy Hunting!

[dhijrwn]

Baby steps. Start at page one of the Vicidial Manager's Manual. Don't skip anything. (Did I mention DON'T skip anything? Seriously: If you think to yourself "i already did that, I'll skip it", slap yourself and start OVER! lol)

Go step by step, page by page. Don't use anything you had previously set up. Two possibilities: One, you'll get a functional system or Two, you'll have a problem. In either case you won't have spent any money, just some learning time. Obviously we're talking about possibility two ... so:

If you have a problem, post the Manual page and line number, the expected result and what actually happened. In detail. Also post the likely related configuration settings (not "all" of the settings) and hopefully post asterisk CLI output from a single "beginning to end" example of your problem. Not 3000 lines of unrelated code, but ONE example with nothing missing.

That output will give us a hint at where you should look, or an actual "this is what's wrong", instead of taking pot-shots at it. This method has gotten thousands of new users online with equipment ranging from a virtual server in virtualbox on a laptop to a 40-core server with 256G of RAM and a RAID10 array.

Happy Hunting!

Thank you for your help. Yes thats correct I'm reading those manuals. We have successfully setup vicidial v9 express. Thank you. ^_^.