time synchronization error & 127.0.0.1 unable to authenticat

[sue136]

I have done a fresh install of Vicibox 9.0.1 ISO server on a local computer withOUT doing the "zypper up -y " command.

The Vicidial GUI admin area gives the following additional information on the installation:

Version: 2.14-735a
Build: 200127-1620

Asterisk 13.27.1-vici

Everything appeared to install correctly, but when I try to log on as an agent I keep getting errors --

"There is a time synchronization problem with your system, please tell your system administrator."

It acts like I am connected, but it does not allow me to make an outgoing call. It keeps popping up the time synchronization error.

I did a time sync on the agent computer and the Vicidial server does have settings to sync on boot. I have tried rebooting the Vicidial server several times and it does not help.

When I look at "asterisk -vvvvvvr" on the server there are messages coming in that "Connect attempt from '127.0.01' unable to authenticate" intermixed with Manager sendcron logging on and off messages:

[Jan 30 19:28:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 30 19:28:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 30 19:28:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 30 19:28:05] == Connect attempt from '127.0.0.1' unable to authenticate
[Jan 30 19:28:06] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 30 19:28:06] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 30 19:28:11] == Manager 'sendcron' logged off from 127.0.0.1


I am not sure if these errors are related.

When I searched the forum I did not find anything that helped me.

I would appreciate any other troubleshooting that I can do or solutions for how to fix these issues.

[sue136]

I saw this post - viewtopic.php?f=8&t=39760 that had some similar issues.

When I go in the GUI admin - Servers it is showing the wrong version for Asterisk. It is showing 1.4.21.2 instead of version 13.27.1-vici and it is showing the wrong time zone (-5 instead of -7 that I set during the installation). When I tried correcting these fields, it corrected the issue of the "Connect attempt from '127.0.0.1' unable to authenticate and it lets me connect using the agent login and I do not get the time sync errors. But when I try to make a call it does not go through.

About a month ago I installed Vicibox 9.0.1 ISO on a local computer with a 320GB hard drive withOUT doing the "zypper up -y" command and everything is working properly.

The hard drive I used a month ago was an older drive and I purchased a new 1 TB hard drive and re-installed Vicibox 9.0.1 using the same CD again withOUT doing the "zypper up -y" command. but This time I am having some problems and I cannot figure out why it is not working for me this time.

I do not know what would be different from the installation I did on a different hard drive (but the same type of laptop computer) where now the Asterisk versions do not seem to match in all the settings before making other changes. I did not have to do those things on the first installation on the smaller hard drive.

I would appreciate any other troubleshooting that I can do or solutions for how to fix these issues.

[williamconley]

but when I try to make a call it does not go through.

Please provide asterisk CLI output from a single call attempt. Also provide your methodology for "try to make a call". Direct from a soft phone? Manual dial in an agent screen? Autodial from a campaign?

Perhaps you could also provide your Carrier's Dialplan Entry and/or any other relevant configuration options.

[sue136]

I received some assistance from a contractor that I found.

I re-installed Vicibox 9.0.1 but this time I used the DHCP IP address information (instead of setting a static IP address and network info) before I ran the "vicibox-express" installation and I did not have the mismatching Asterisk information.

Then after the installation and setting up the basic configuration in the Gui and verifying it had the correct Asterisk, I changed to a static IP address and set up the network using the "yast lan" command. Then I ran the "/usr/share/astguiclient/ADMIN_update_server_ip.pl" to update the IP address in the database and restarted the server.

The problem I was having making calls with my VOIP carrier was because it had entered in my public external IP address in the "External Server IP" field in the Gui Admin - Servers in the settings for my server. I had to delete that IP entry out and make it blank. Then I also had to go into the /etc/asterisk/sip.conf file and change the "externip = " field to the gateway IP address of my internal network instead of my public IP address from my provider. Then restarted the server. Then I was able to successfully make a call using the soft phone when logged in as Agent user.

[williamconley]

Or maybe all you had to do was change the externip value. Guess we'll never know.

[williamconley]

Confirm all asterisk versions are correct: /etc/astguiclient.conf should have "13.X" (not 13) or whatever the present version is AS OFFERED during install.pl. Exactly. Also confirm Admin->Servers->Asterisk Version matches.