Dead calls

[pintudas9051]

hello all,

am getting a strange issue in my dialer suddenly some times few agents from all camp getting in dead calls and it's happening many times i thought it was for my internet but the internet is okay am unable to find the issue can you help in this





[Feb 5 05:17:02] -- <IAX2/CTI1-6315>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Feb 5 05:17:02] -- Hungup 'IAX2/CTI1-6315'
[Feb 5 05:17:02] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 5 05:17:02] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600061@default-00000d7c;2
[Feb 5 05:17:02] == Spawn extension (default, 58600061, 1) exited non-zero on 'Local/58600061@default-00000d7c;2'
[Feb 5 05:17:02] -- Executing [h@default:1] AGI("Local/58600061@default-00000d7c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Feb 5 05:17:02] -- <Local/58600061@default-00000d7c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Feb 5 05:17:02] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600061@default-00000d7c;1'
[Feb 5 05:17:02] -- Executing [h@default:1] AGI("Local/58600061@default-00000d7c;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Feb 5 05:17:02] -- <Local/58600061@default-00000d7c;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Feb 5 05:17:02] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 5 05:17:02] -- Executing [5447903163448@default:1] AGI("Local/5447903163448@default-00000dae;2", "agi://127.0.0.1:4577/call_log") in new stack
[Feb 5 05:17:02] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=UK_LEADG))
[Feb 5 05:17:02] -- <Local/5447903163448@default-00000dae;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Feb 5 05:17:02] -- Executing [5447903163448@default:2] Dial("Local/5447903163448@default-00000dae;2", "SIP/Bluetelecom/447903163448,,tToR") in new stack
[Feb 5 05:17:02] == Using SIP RTP CoS mark 5
[Feb 5 05:17:02] -- Called SIP/Bluetelecom/447903163448
[Feb 5 05:17:02] -- AMD: Channel [SIP/BlueSIP2-00000ad3]. HUMAN: silenceDuration:1000 afterGreetingSilence:1000
[Feb 5 05:17:02] -- Executing [8369@default:4] AGI("SIP/BlueSIP2-00000ad3", "VD_amd.agi,8369") in new stack
[Feb 5 05:17:02] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Feb 5 05:17:02] -- <SIP/BlueSIP2-00000ad3>AGI Script VD_amd.agi completed, returning 0
[Feb 5 05:17:02] -- Executing [8369@default:5] AGI("SIP/BlueSIP2-00000ad3", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Feb 5 05:17:02] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Feb 5 05:17:03] -- <SIP/BlueSIP2-00000ad3>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Feb 5 05:17:03] -- Executing [192*168*002*188*8600059@default:1] Dial("SIP/BlueSIP2-00000ad3", "IAX2/CTI2:3mpxfGF18be1Glw@192.168.2.188:4569/8600059,55,oT") in new stack
[Feb 5 05:17:03] -- Called IAX2/CTI2:3mpxfGF18be1Glw@192.168.2.188:4569/8600059
[Feb 5 05:17:03] -- Call accepted by 192.168.2.188 (format ulaw)
[Feb 5 05:17:03] -- Format for call is (ulaw)
[Feb 5 05:17:03] -- IAX2/CTI1-3900 answered SIP/BlueSIP2-00000ad3
[Feb 5 05:17:03] -- AMD: Channel [SIP/BlueSIP2-00000afc]. Changed state to STATE_IN_SILENCE
[Feb 5 05:17:03] -- AMD: Channel [SIP/BlueSIP2-00000afc]. Detected Talk, previous silence duration: 60
[Feb 5 05:17:03] -- AMD: Channel [SIP/BlueSIP2-00000afc]. Word detected. iWordsCount:2
[Feb 5 05:17:03] > 0x7f0c48053200 -- Strict RTP learning after remote address set to: 185.217.128.25:17180
[Feb 5 05:17:03] -- SIP/Bluetelecom-00000b03 is making progress passing it to Local/5447903163448@default-00000dae;2
[Feb 5 05:17:03] -- AMD: Channel [SIP/BlueSIP2-00000afc]. ANSWERING MACHINE: voiceDuration:2000 greeting:2000
[Feb 5 05:17:03] -- Executing [8369@default:4] AGI("SIP/BlueSIP2-00000afc", "VD_amd.agi,8369") in new stack
[Feb 5 05:17:03] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Feb 5 05:17:03] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 5 05:17:03] -- <SIP/BlueSIP2-00000afc> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Feb 5 05:17:03] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 5 05:17:03] -- <SIP/BlueSIP2-00000afc> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Feb 5 05:17:03] -- SIP/BlueSIP2-00000ae3 answered Local/2447771623820@default-00000d87;2
[Feb 5 05:17:03] > Channel Local/2447771623820@default-00000d87;1 was answered
[Feb 5 05:17:03] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 5 05:17:03] -- Executing [8369@default:1] Playback("SIP/BlueSIP2-00000ae3", "amd-silence") in new stack
[Feb 5 05:17:03] -- Executing [h@default:1] AGI("Local/2447771623820@default-00000d87;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG---

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Agents status switches to "DEAD" when a prospect hangs up the phone, but the agent remains on the call without pressing the "hangup customer" button. Tell the agents to push "Hangup Customer" after the customer hangs up, and the agent will no longer be on a DEAD call.

4) If you are suggesting that the prospect/customer has not hung up, you may want to specify that instead of allowing us to assume. I hate assuming.

[ambiorixg12]

dead calls

You mean by this agent is getting a call where there calls is totally mute ?