Vicidial How to

[omid.mohajerani]

Hi,

I have documented how to enable and use some features in VICIDIAL and I'm sharing here maybe can be useful for others.

VICIDIAL Filters - How to and some samples http://omid-mohajerani.blogspot.com/2020/02/vicidial-filter-samples.html
VICIDIAL Monitor and Barge How to http://omid-mohajerani.blogspot.com/2020/02/vicidial-monitor-and-barge.html
Export recorded file for a campaign in VICIDIAL - AST_recordings_export.pl http://omid-mohajerani.blogspot.com/2019/08/ASTrecordingsexport.html
VICIDIAL Agent Lead Search Feature How to http://omid-mohajerani.blogspot.com/2018/05/vicidial-agent-lead-search-feature.html
VICIDIAL Chat http://omid-mohajerani.blogspot.com/2018/05/vicidial-chat.html

Thanks
Omid

[omid.mohajerani]

Step 1 - create an admin user to access http://omid-mohajerani.blogspot.com/2020/02/vicidial-configuration-step-by-step01.html
Step 2 - create a user group http://omid-mohajerani.blogspot.com/2020/02/vicidial-configuration-step-by-step-02.html
Step 3 - Create a Campaign ( Inbound and Manual ) http://omid-mohajerani.blogspot.com/2020/02/vicidial-configuration-step-by-step.html
Step 4 - Basic Campaign configuration for inbound and manual call http://omid-mohajerani.blogspot.com/2020/02/vicidial-configuration-step-by-step-step4-vicidial-campaign-settings.html
Step 5 - Creating phones http://omid-mohajerani.blogspot.com/2020/02/vicidial-configuration-step-by-step_15.html

[omid.mohajerani]

Step 6 - Creating Agents http://omid-mohajerani.blogspot.com/2020/02/vicidial-configuration-step-by-step6-agents.html
Step 7 - Pause Codes http://omid-mohajerani.blogspot.com/2020/02/VICIDIAL-Configuration-Step-b-Step-Step-7-Pause-Codes.html
how to automatically Pause Agents after a call http://omid-mohajerani.blogspot.com/2018/05/vicidial-agents-auto-pausing-after-call.html
What is Agent Status View Time? http://omid-mohajerani.blogspot.com/2018/05/vicidial-how-to-show-amount-of-time.html
Call Recording Scripts in VICIDIAL http://omid-mohajerani.blogspot.com/2018/05/vicidial-call-recording-related-scripts.html

[omid.mohajerani]

VICIDIAL Chat Logs / reports : http://omid-mohajerani.blogspot.com/2020/02/vicidial-chat-log.html

Auto Popup CRM Page in VICIDIAL - VICIDIAL CRM Integration part1 http://omid-mohajerani.blogspot.com/2020/02/vicidial-crm-integration.html

Campaign Rec File Name Best Practice for Me : http://omid-mohajerani.blogspot.com/2020/02/vicidial-call-conversation-recording.html

[omid.mohajerani]

Vicidial Customised Spy function with access level http://omid-mohajerani.blogspot.com/2020/02/vicidial-customised-spy-function.html

How to disable Call Disposition in VICIDIAL http://omid-mohajerani.blogspot.com/2020/02/how-do-disable-call-disposition-vicidial.html

[carpenox]

Good infomration here, thx