Voice recording problem

[sridhar]

HI ,

I am having strange issue and difficult time -

My PBX is Asterisk1.2 using ztdummy .

I fallowed the scratch Installation , I have problem in Voice recordings (using SIP).

When agent place an outbound call , calls are through but both parties not able to hear each other , I checked the voice recordings , was only receiver voice recorded .

Can anybody help me ?

Thanks

Kind Regards

[sridhar]

Hear is the CLI Log , Please help me this urgent

Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-e7b7,2", "8600051") in new stack
> Channel Local/8600051@default-e7b7,1 was answered.
-- Executing AGI("Local/8600051@default-e7b7,1", "call_log.agi|0017705793500") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/8600051@default-e7b7,1", "sip/0017705793500@SIPtrunk|55|o") in new stack
-- Called 0017705793500@SIPtrunk
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/78600051@default-e043,2", "8600051|q") in new stack
> Channel Local/78600051@default-e043,1 was answered.
-- Executing Answer("Local/78600051@default-e043,1", "") in new stack
-- Executing Monitor("Local/78600051@default-e043,1", "wav|20071015-161739_7705793500") in new stack
-- Executing Wait("Local/78600051@default-e043,1", "1") in new stack
-- Executing Hangup("Local/78600051@default-e043,1", "") in new stack
== Spawn extension (default, 8309, 4) exited non-zero on 'Local/78600051@default-e043,1'
-- Executing DeadAGI("Local/78600051@default-e043,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/78600051@default-e043,1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Spawn extension (default, 78600051, 1) exited non-zero on 'Local/78600051@default-e043,2'
-- Executing DeadAGI("Local/78600051@default-e043,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("Local/78600051@default-e043,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ----------) completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

[ramindia]

Hi

I suggest you

before using vicidial application

Try to call directly from softphone same number

are you able hear voice clearly ?

ram

[sridhar]

HI Ram,

Thanks for your message .

I am able to make a phone calls through softphone and got good voice quality. Even I am able to make phone calls through dialer without voice recordings.

When I use Meetme both parties got no audio but if I look into the recordings I hear the voice from receiver party.

I am not sure as I am using ztdummy and I got Dell poweredge 2900 , I understood , there are some problems with dell server.

I will be very thankful if you can guide me.


Thanks and Kind Regards

Sridhar

Hi

I suggest you

before using vicidial application

Try to call directly from softphone same number

are you able hear voice clearly ?

ram

[ramindia]

Hi

the problem you are posting strange

could be some configuration issues or load issue

how many agents ?

waht kind of load and what kind of hard drives you have

ram

[sridhar]

HI Ram,

Yes there could be configuration issues but there should not be load issues as I am testing with single agent. I got RAID 5 hard drives and do not have any RAM drive.

If you want I can mail you my configurations.please give me your email address.

Thanks and Regards

Sridhar

Hi

the problem you are posting strange

could be some configuration issues or load issue

how many agents ?

waht kind of load and what kind of hard drives you have

ram

[ramindia]

Hi

you need to post the logs

asterisk cli, and channels,
agioutput logs

ram

[sridhar]

HI Ram,

I get the fallowing message for Meetme , I have loaded the ztdummy it shows this module successfully.

:51:07 WARNING[20306]: channel.c:2621 ast_request: No channel type registered for 'zap'
Oct 16 17:51:07 WARNING[20306]: app_meetme.c:477 build_conf: Unable to open pseudo channel - trying device


Could you tell me what could be the reason ?

Regards

Sridhar

Hi

you need to post the logs

asterisk cli, and channels,
agioutput logs

ram

[ramindia]

Hi

After Scratch_install follow

did you pur the files in rc.local

and rebooted ?

paste

lsmod | grep zt

to see is the driver loaded

ram

[sridhar]

Hi Ram here is the output for lsmod:

ind-stpx-02:~# lsmod | grep zt
zttranscode 7656 0
ztdummy 3720 0
zaptel 177380 17 wctdm,zttranscode,wcfxo,wct1xxp,ztdummy
rtc 12372 1 ztdummy
ind-stpx-02:~#


Could you tell me which files I have to put in rc.local ?

Thanks and Regards

Sridhar


Kind Regards

Sridhar

Hi

After Scratch_install follow

did you pur the files in rc.local

and rebooted ?

paste

lsmod | grep zt

to see is the driver loaded

ram

[sridhar]

HI RAM,

First I am very thankful for you help , now I am able to place calls thru dialer and call recording is also okay.I will write my experiences that may help others but not now . I have next issue that there is an echo on both side.How to cancel the echo ?

Thanks in advance.

Kind Regards

Sridhar

Hi Ram here is the output for lsmod:

ind-stpx-02:~# lsmod | grep zt
zttranscode 7656 0
ztdummy 3720 0
zaptel 177380 17 wctdm,zttranscode,wcfxo,wct1xxp,ztdummy
rtc 12372 1 ztdummy
ind-stpx-02:~#


Could you tell me which files I have to put in rc.local ?

Thanks and Regards

Sridhar


Kind Regards

Sridhar

Hi

After Scratch_install follow

did you pur the files in rc.local

and rebooted ?

paste

lsmod | grep zt

to see is the driver loaded

ram

[ramindia]

Hi

the echo is due to your head set
or with the carrier and codec using

get one hardphone or ATA configure and see still you getting the echo


ram