Leads on the Hopper after Campaign Schedule

[iboam]

Hi everyone i have a campaign with a call time 900 to 2000 but even after 2000 campaign still dialing with remote agent.
Server time is accurate, Default Local GMT: -5, Default Voicemail Zone: Eastern.
Am i missing a specific setting ??

[mflorell]

What is the GMT offset of the leads in the hopper?

[iboam]

does vicidial set a gmt off set based on the phone number are a code ???

[mflorell]

There are several methods for how it can set the GMT offset. The default is to use the country code(phone_code) and the areacode of the phone_number(depending on the country).

In the USA, it can also use postal_code.

In NANPA Countries(USA, Canada, Caribbean) you can also buy the NANPA prefixes list from this website to use the areacode and phone prefix. Results in 0.6% more accurate time zone coding in most cases.

You can also manually set the 'owner' field to one of the timezone code abbreviations to force a lead to a specific time zone.

[iboam]

Ok,i understand.

Code: Select all

You can also manually set the 'owner' field to one of the timezone code abbreviations to force a lead to a specific time zone.

I have a question who is the owner ? how do i set owner a time zone ??

[mflorell]

'owner' is a field in vicidial_list. Each of your leads can have a different value for that field. You can set it when you load leads, or by using the update_lead function in the API, or by running a query in the MySQL client on your database server.