Some info about VICIDial-GoAutoDial

[vicinew]

Hi all,
i'm currently using VICIDial VERSION: 2.14-580a - BUILD: 161205-1650 for my call center. I've 300 concurrent agents.
I need some information about:
- Which are the differences in using Goautodial instead of VICIDial?
- Is there a newer version of VICIDial?
- Why some people use VICIDial and other people VICIDial?
- Is there a manager manuale of Goautodial?

Thank you all for your help

[bbakirtas]

1- use vicidial (simply goautuodial is vicidial's old version, goautodial's shell vicidial)
2- vicidial 9.0.1
3-we are using vicidal
4-goautodial.org

[vicinew]

Thank you,
so VICIDial 9.0.1 has webrtc or is necessary to use a softphone. Do VICIDial has some APIs?
I'm testing GOautodial but i don't see the Real Time Main Report like VICIDIal screen.
Can you help me.
Thx

[bbakirtas]

Yes i use softphone

http://vicidial.org/docs/AGENT_API.txt

http://vicidial.org/docs/NON-AGENT_API.txt

goautodial 4 hasn't vicidial admin pages you can install manually but i tested go4 it's really confused vici simple and strong

[vicinew]

So is possible for me to merge VICIDial with my CRM to obtain a phone bar without using directly VICIDial?

[vicinew]

So is possible for me to merge VICIDial with my CRM to obtain a phone bar without using directly VICIDial?

Does anyone know if is possibile to merge VICIDial with a CRM? Thx

[bbakirtas]

which crm?
for example; i'm merge with my crm. but i coded it

[vicinew]

My CRM is Odoo based.
You think is possible also to use a webphone by webrct instead of a softphone?
Thx

[williamconley]

My CRM is Odoo based.
You think is possible also to use a webphone by webrct instead of a softphone?
Thx

CRM integration is already built-in, but it's coded for a very old version of vTiger. Obviously that can be modified for any other CRM if you have time to code.

But most who want to integrate have a specific goal in mind that may have nothing to do with how that integration actually works. So instead of "merge with" or "integrate", how about you describe your scenario? What information should go where and what is the trigger? Search? Store sales? Push leads?

Vicibox as of 8.1.X can already support Viciphone (WebRTC). Vicibox 9.0.2 has it pre-installed (I think, I've not tested it!)

[vicinew]

At first, thank you for all your answers. Then my scenario to push calls (manual or predictive) receive calls and to record info about the numbers called (all the call log). In
in short words, i need the same features of vicidial agent screen but i need to use only from my CRM.

[williamconley]

Vicidial has an agent api that allows external control of the Vicidial Agent Screen from another site.

Code: Select all

/usr/src/astguiclient/trunk/docs/AGENT_API.txt

Note, however, that the agent screen must still be running as the code in that screen interacts constantly with the Vicidial system. rebuilding another screen to work like the Vicidial screen requires taking all the javascript code from the Vicidial agent screen and re-coding it to run in some other screen. That's not a small feat. Thats hundreds of man-hours.

The solution is to run the Vicidial Agent Screen as normal in one tab / window and run your CRM in another window (or perhaps in the "Scripts" tab of the Vicidial agent screen) and use the API to push commands to the agent screen to accomplish whatever tasks you want done.

We do have custom Vicidial Agent screens running for many clients. These contain CRM functionality, external system access, scripting, all sorts of things. But they were not minor undertakings.