VICI Broke after changing IP Address

[artimus]

I wish I was the ADMIN_update_server_ip.pl before I changed the ip address, but it is too late now.

I had a working vici installation on slack12. Everything was running smoothly. Now I put the server on the production network and changed the ip. I got asterisk and all my trunks to the pbx working. But I noticed vici is just not working.

Heres what I did to remedy the problem. I got a lot further from when I started, but I am left at a point where there is noone in my session.

1. Changed the ip in inet1.conf
2. dumped mysql. did a search and replace to put the new ip in. reloaded the database with the new ip.
3. modified /etc/astguiclient.conf to use the new hostname.

Screen is dying and not much is working at this point.

4. Ran all crons manually.. Which helped my find that i need the IP in astguiclient.conf rather then the hostname.

5. the stuff in apache is using localhost, so there is no issue there.
Reboot


No I am getting noone is in my session.

My list is active
my phone is active
my campaign is active.
This campaign has 1 active lists and 0 inactive lists
This campaign has 82 leads to be dialed in those lists
This campaign has 6 leads in the dial hopper

After reboot it dialed one number.

Now i cannot load anything in. My newly loaded list (the same as i used before) says there is only 1 lead.

I manually populated the vicidial_list table as well, and it still says one lead.



root@vici:/var/log/astguiclient# /usr/share/astguiclient/AST_VDhopper.pl --debug

----- DEBUG -----

TIME DEBUG: -8.00|-7|1| GMT: 16:54
SELECT * FROM vicidial_lists where active='N';Inactive Lists: 0
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2007-10-22 9:54:57' and status='ACTIVE';|
CAMPAIGNS TO PROCESSES HOPPER FOR: 2|1
Starting hopper run for 100 campaign- GMT: 24hours HOPPER: 5
hopper DONE cleared: 0E0
hopper GMT BAD cleared: 0E0
hopper READY count: 0
hopper too low (0|5) starting hopper dump
campaign lists count: 1 | '101'
no lead filter defined for campaign: 100
leads to call count: 1
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
Getting Leads to add to hopper
NO RECYCLE-LEADS INTO HOPPER DEFINED
lead call order: order by lead_id desc
Adding to hopper: 0
DONE with this campaign

[Op3r]

you could just used ADMIN_update_server_ip.pl

[artimus]

yes i saw that after the fact. Right now i can't get any leads to load..

If i tail the mysql log while loading a list, i don't see anything touching the vicidial_list table.

there are no more errors in /var/log/messages. I can run all crons manually with no error.

what is going on here?

[ramonvel]

Hi Artimus,

I was wondering if you got to resolve this issue. I did ip add change on my server and it started showing the same symptoms as yours. However, after changing the :

VARserver_ip => new ip add

I also modified the hosts file to properly point to the server, I restarted it and it worked like a charm.

I do have a script provided by ytcracker on this link. Take a look at it.
http://www.eflo.net/VICIDIALforum/viewt ... timization

I hope, if you haven't, it can resolve your issue.

Best Regards,