Multiple Campaign Drop Rate Group

[glen20web]

Hello Guys,

Anyone here has experience using the multiple campaign drop rate group from campaign detail settings?
Our goal is to share the drop rate from both campaigns that have the same service or goods from one of our clients.

From the manager manual:
The “Multiple Campaign Drop Rate Group” option in the Campaign Detail
screen was created for this purpose. Simply set all of your campaigns to the same drop rate group and
the drop rate will be calculated across all of them instead of individually. This will give you much more
consistency in dial ratios across campaigns and will help you to better stay within the legal regulations.

Multiple Campaign Drop Rate Group - This feature allows you to set a campaign as a member of a
Campaign Drop Rate Group, or a group of campaigns whose Human Answered calls and Drop calls for
all campaigns in the group will be combined into a shared drop percentage, or abandon rate. This
allows you to to run multiple campaigns at once and more easily control your drop rate. This is
particularly useful in the UK where regulations permit this drop rate calculation method with campaign
grouping for the same company even if there are several campaigns that company is running during the
same day. To enable this for a campaign, just select a group from the list. There are 10 groups defined
in the system by default, you can contact your system administrator to add more. Default is
DISABLED.

From the campaign setting, these are the options:
DISABLED
101 (-EMPTY-)
102 (-EMPTY-)
103 (-EMPTY-)
104 (-EMPTY-)
105 (-EMPTY-)
106 (-EMPTY-)
107 (-EMPTY-)
108 (-EMPTY-)
109 (-EMPTY-)
110 (-EMPTY-)

I tried to choose 101 for both campaigns after the operation hours, How do I check the shared drop percentage?
The real-time main report shows no changes in the current drop percentage of each campaign.
The outbound calling report shows no difference on the drop percent as well.

Do I miss other steps to properly set up this setting?

[glen20web]

Hi Guys,

Anyone have tried using this function?
It seems to be not working.

[mflorell]

We do have a few clients in the UK that are using this right now and I haven't heard of any issues with it.

[glen20web]

We do have a few clients in the UK that are using this right now and I haven't heard of any issues with it.

Hi Matt,

Thanks for your reply. How does it work?
I've tried setting up both campaign A and campaign B on group 101, but I don't see any difference on outbound calling report or from realtime report.
Where do I look at when it comes to the shared drop rate?

regards,
Glen

[glen20web]

Hi Matt and William,

I still can't find how to set this up. The VICIdial manager doesn't have the instruction for these settings.

Is it just adding them to group 101 for camp A and camp B or still has missing configuration?


regards,
Glen