Problem having installing vicidial on CentOS 7

[salartelcast]

Hello,

My name is Salar and I'm new here. Currently I have a task to install vicidial on Centos 7 asterisk 11.22.0. At first I got 9 sockets but after rebooting server I'm getting only 5 sockets. Can anyone guide me what is the issue and how can I debug it. Thanks

[williamconley]

1) Post a link to the instructions you have used for installation. This can give an idea as to whether you even have a chance of success. lol

2) WHY are you not using Vicibox.com's .iso installer? (Knowing this often helps us to understand your situation!)

3) Post the screens that are running. enclose them in code brackets for ease of viewing. I hope you meant screens instead of sockets. Otherwise I have no idea what you are talking about. lol

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screen -l

4) The screens each have a perl script running in them. Find out why those script(s) that are missing fail. The file /etc/astguiclient.conf controls which screens should be running. Run this command to find how to execute the missing screens, and run each of them (with --debugX added to the end) to see which one has the bug that is likely stopping the others. If a screen is missing, this script is tasked with starting it back up. It'll be in there somewhere.

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/usr/share/astguiclient/ADMIN_keepalive_ALL.pl --debugX

5) As you are obviously new here, I have some suggestions to help us all help you:

If your installation is "Hosted" list the site name of the host.

The Vicidial Manager's Manual is available at EFLO.net in their onlline store. There is a free version and a paid version (with a couple hundred extra pages!)

[salartelcast]

1) I have installed from this site (https://vicigeek.com/vicidial-scratch-i ... terisk-11/)

2) I am using vicibox.com iso installer. But this is a task given to me as I have research it is more stable

3)

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[root@centos-s ~]# screen -ls
There are screens on:
        10023.ASTVDauto (Detached)
        8360.ASTconf3way        (Detached)
        8350.ASTVDadapt (Detached)
        20920.pts-0.centos-s    (Detached)
        1528.ASTfastlog (Detached)
        1392.asterisk   (Detached)
        1387.astshell20200612220047     (Detached)
7 Sockets in /var/run/screen/S-root.


4) I'll try to use that

I hope you can help me It'll mean a lot to me

[williamconley]

You can not use the instructions at https://vicigeek.com/vicidial-scratch-i ... terisk-11/ and also use the Vicibox .iso installer. The Vicibox .iso installer will install Vicidial and the OpenSuSE operating system. You are installing manually on CentOS. I will say that trying to install manually as your first experience with Vicidial is like trying to build your own car before getting your driver's license. Worthy, but the time investment is rather hefty.

WHY are you not using the .iso installer from Vicibox.com? There is a PDF with detailed instructions to install Vicidial (the call center dialing suite) by using the .iso installer from Vicibox.com. Vicibox is just the installer, it installs Vicidial. To use the .iso installer, you download the .iso file from Vicibox.com, then you burn the .iso image to a CD or DVD with any computer that can write a CD/DVD. Then you boot your new server from that newly created CD/DVD. Note that the installation will completely wipe clean anything that was previously on the server. Vicibox is not just an "application installer", it will install the operating system and all packages needed for the environment to support Vicidial ... then it will install Vicidial as well.

The instructions on the screen will walk you through the full installation. Of course, the PDF available at the site can be quite helpful since it has more detailed instructions for that portion of the installation. Eventually you will finish with the installation of Vicidial, and then you switch to the Vicidial Manager's Manual, available free from EFLO.net's online store (there is also a paid version, but the free one is perfect for what you need to do to get it up and running).

If there is some reason you can't use the Vicibox.com .iso installer ... this would be a great time to tell me why.

What keepalives do you have set in /etc/astguiclient.conf? VARactive_keepalives

[salartelcast]

I know about vicibox.iso installer I've used that a lot and I've some experience for about 6 months but still so much to learn. The reason I'm trying to install vicidial on CentOS 7 because this is a task given to me from my supervisor I know scratch install is not easy and it takes time and I've try to resolve this and it took me 2 weeks then I come to this vicidial forum.

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VARactive_keepalives => 1234568

This is output I got from /etc/astguiclient.conf

I know you'll still tell me to install vicibox.iso but understand the situation this is so much important for me I'll also get reward for that that's why if you could help me out a bit i'll be grateful to you

[williamconley]

Question: "Why not Vicibox?"

Answer: "Cuz someone else says so ..."

But ... WHY does someone else say so?

But I digress ...

1) Were there any errors during the installation. Note that if the answer is "not really sure" or if you say "no" but it turns out that there were errors, it may take a rather inordinate amount of time to get this system online successfully. If there WERE errors, please list them and we can see if any require attacking.

2) when you run

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perl /usr/share/astguiclient/ADMIN_keepalive_ALL.pl --debugX

does the system try to start any screens? And have you tried to start them as well to see why they fail?

3) Specifically, you should have ASTVDremote, ASTsend, ASTupdate and ASTlisten. If the keepalive generates the startup command for these, it would be useful to find out what happens when they attempt to ...

[salartelcast]

I have try debug these above sockets and they keep showing me error the directory doesn't exist

[salartelcast]

can you send me correct instruction for the installation for vicidial centos7 i'll rebuild the server and install it from there

[salartelcast]

How to debug these above sockets can you guide me ?

[williamconley]

can you send me correct instruction for the installation for vicidial centos7 i'll rebuild the server and install it from there

There are no "correct" instructions for anything outside of Vicibox. That's why Vicibox exists. Everything else is like building your own car: You gotta know what you're doing. Existing instructions in various sites are all useful, but each will only work in a very specific situation, and often only for a short period of time. Adjustments will be required.

That's why Vicibox exists: It creates a server suitable to host a Vicidial installation, with a known-good environment.

That's also why Goautodial used to exist, but it's outdated. You could still try it, although I'm not sure if it's CentOS7 or if the latest installer is even still available. It was never official, but it did actually work. It was just always a full version of Vicidial behind.

How to debug these above sockets can you guide me ?

I have try debug these above sockets and they keep showing me error the directory doesn't exist

I note that you did not show your attempt or the result. Hard to help you with that, aside from the earlier statement that you should run the provided keepalive script and find the commands it executes to start the missing screens. Each one is tailored to the environment you are in, so the keepalive script has the logic to "create" the proper command. Going over the requirements for each one outside that script is possible. Not something I have time for, however.

[carpenox]

Salar,

Your manager.conf file is corrupt. you need to fix that. Use the following default config, change the passswords accordingly:

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[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
timestampevents = yes

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user,originate
write = system,call,log,verbose,command,agent,user,originate

[updatecron]
secret = 1234
read = command,reporting
write = command,reporting

eventfilter=Event: CoreShowChannel


[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user,dtmf
write = command

eventfilter=Event: Shutdown
eventfilter=Event: DTMFBegin
eventfilter=Event: DTMFEnd
eventfilter=Event: NewCallerid
eventfilter=Event: Newstate
eventfilter=Event: Hangup
eventfilter=!Event: HangupRequest


[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user,originate

[sipcron]
secret = 1234
read = call
write = command

eventfilter=Event: SIPInvite
eventfilter=Event: SIPResponse

[salartelcast]

I've figure out the problem thank you guys alot for your support

[carpenox]

what was it in case someone else has the same issue...

[salartelcast]

Yes when I reached to the perl install.pl by default asterisk version was 1.4 and configuration files were also not saved that's why manager.conf file was corrupt. I set is to 11.XX and saved the configuration file and also location for server webroot is also changed /var/www/html

[carpenox]

so youre all set now? good postback

[salartelcast]

Yes It's working great calls are also coming. Right now working on firewall and webphone for that

[carpenox]

ok if u need help lemme know